Clerk

The Royal Women's Hospital; Australia; On-site; AUD 61,000 - 67,000; Part time

Benefits offered by this job

Salary packaging

Superannuation

5 weeks annual leave

Public transport options

Job summary

The Royal Women's Hospital, Parkville, is seeking an Admin Clerk for a part-time, ongoing role within the Outpatient services. You will provide excellent customer service, data entry and general administration to ensure efficient and effective service operations by performing all responsibilities outlined.

A regular day will see you: greet women and families, complete data entry within designated time frames, organise referral management and appointment scheduling, and manage phone, online and

Qualifications

• Demonstrated provision of highly developed customer service and interpersonal skills
• Strong attention to detail
• Demonstrated initiative and ability to prioritise and problem solve
• Ability to work in a busy environment and under pressure at times
• Ability to work within a diverse cultural environment

Responsibilities

• Ensure that work practices are in line with documented business rules, policies and procedures
• Greet all women and families in a courteous and professional manner
• Complete data entry work within designated time frames, and accurately
• Organise referral management and appointment scheduling
• Manage phone, online and health hub enquiries, and reception duties

Skills

Excellent communication

Customer service

Interpersonal skills

Attention to detail

Initiative

Prioritisation

Problem solving

Diversity & inclusion

Job description

• Multuple part time, ongoing role
• Parkville location, with multiple public transport options available
• $60,780 - $67194 (pro-rata for part time) + salary packaging + super + 5 weeks annual leave

The Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women's health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumer.

About the department

The Outpatient services accommodate specialist care for women in Obstetrics and Gynaecology. Both areas provide care for women, their families, clinicians, research and academic staff.

About the role

As an Admin Clerk you will provide excellent customer service, provide high quality data entry and general administration duties and ensure efficient and effective service operations by performing all the responsibilities and duties outlined.

A regular day will see you:

• Ensure that work practices are in line with documented business rules, policies and procedures
• Greet all women and families in a courteous and professional manner
• Complete data entry work within designated time frames, and accurately
• Organise referral management and appointment scheduling
• Manage phone, online and health hub enquiries, and reception duties

About you

You will be someone with excellent communication skills and the ability to work in a afast-paced teamenvironment..

You'll bring with you:

• Demonstrated provision of highly developed customer service and interpersonal skills
• Strong attention to detail
• Demonstrated initiative and ability to prioritise and problem solve
• Ability to work in a busy environment and under pressure at times
• Ability to work within a diverse cultural environment

Our benefits

At the Women's you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

If you have any enquiries, please contact Mina Lazic on 03 8345 3043 or [e-mail]