Clerical Lead

Lake Imaging; Geelong; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Strong Team Culture

Work-Life Balance

Expert Team

Recognition Programs

Corporate Benefits

Fitness Passport

Employee Benefits

Job summary

Lake Imaging in Geelong is seeking a Clerical Lead to oversee the clerical operations of our imaging practice. You will lead the clerical team, handle patient enquiries with empathy, and ensure accurate dispatch of reports across locations.

The role requires senior receptionist leadership, strong stakeholder relationships, advanced computer skills, and a commitment to service excellence. Join our team to support high-quality patient care and operational efficiency.

Qualifications

• Senior receptionist leadership experience or equivalent.
• Ability to engage with diverse stakeholders.
• Advanced computer literacy and quick learning ability.
• Strong customer service mindset and problem-solving skills.
• Analytical skills to optimise appointment slots.
• Strong organisational and time management abilities.

Responsibilities

• Lead, support and develop clerical team to deliver patient care and service.
• Answer phones and handle patient enquiries efficiently and sensitively.
• Ensure patient reports are dispatched to the correct location.
• Monitor equipment condition and report faults.
• Manage rostering and leave requests to ensure staff coverage.
• Encourage and support development and education of clerical staff.

Skills

Senior receptionist leadership

Stakeholder relationships

Tech savviness

Customer service

Analytical scheduling

Organisational skills

Tools

Office software

Job description

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role

An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You Will Be Responsible For

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff

To be successful, you will have

• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging

Police check will be required for successful applicants.

Building a healthier world, by delivering the best health outcomes one patient at a time.

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