Clerical-In Charge

Sweeping Corporation of America; Orange City Council; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Lumus Imaging is seeking a Clerical In Charge to lead the day-to-day operations of our Bloomfield clinic. This full-time leadership role will guide a dedicated reception team, support clinical staff and help maintain efficient, patient-focused workflows.

The successful candidate will bring proven people leadership, clear communication, and superb organizational skills; healthcare or radiology experience is highly regarded and will be rewarded with opportunities to shape clinic operations.

Qualifications

• Experience leading reception/administration teams in healthcare or radiology is preferred.
• Strong organizational skills and workflow management.
• Excellent communication and stakeholder relations.

Responsibilities

• Oversee day-to-day clinic operations and ensure smooth, coordinated workflows.
• Lead and support the reception and administration team to deliver high performance.
• Manage rosters, staff coverage and daily allocation.
• Maintain patient flow and address bottlenecks promptly.
• Handle patient enquiries and complaints with professional resolutions.
• Ensure accurate Medicare, DVA, private billing, and other admin processes.
• Coordinate daily banking and key financial tasks.
• Foster relationships with referrers and other stakeholders.
• Uphold clinic procedures, privacy, and professional standards.

Skills

Leadership

Communication

Organization

Team management

Job description

A rare opportunity is available for a Clerical In Charge to lead the day-to-day operations of Lumus Imaging’s state-of-the-art Bloomfield clinic. This full-time leadership position offers the opportunity to guide a dedicated reception team, support clinical staff and make a meaningful impact on the clinic’s daily operations.

This exciting opportunity would suit an experienced office manager ready for a new challenge or a senior clerical team member looking to take the next step into leadership.

Key responsibilities

• Drive the efficient day-to-day running of the clinic, ensuring operations remain smooth and well coordinated.
• Lead, support and motivate the reception and administration team to deliver their best.
• Manage rosters, staff coverage and daily allocation while encouraging ongoing learning and development.
• Keep patient flow moving by identifying bottlenecks and responding quickly to operational challenges.
• Take the lead on complex patient enquiries and complaints, providing calm and professional resolutions.
• Ensure Medicare, DVA, private billing and other essential administrative processes are completed accurately.
• Coordinate key financial tasks, including the accurate completion of daily banking.
• Develop positive and collaborative relationships with colleagues, referrers and other key stakeholders.
• Promote consistent compliance with clinic procedures, privacy obligations and professional standards.

About you

• A proven ability to lead, motivate and bring out the best in people.
• Clear, confident and engaging communication skills.
• Exceptional organisational skills and confidence in managing systems and workflows.
• Experience in healthcare or radiology would be highly regarded.

Opportunities like this are rare. If you are ready to step into a key leadership role, make a visible impact and take the next step in your career, we would love to hear from you.