Cleaning Site Supervisor - Lead Teams & Improve Service

Torus Group; Liverpool; On-site; AUD 57,000 - 72,000; Full time

Job summary

Torus Group is seeking a proactive Cleaning Site Supervisor to lead a team delivering high-quality cleaning and soft FM services across multiple sites. The role is based at Stonebridge (Liverpool) and involves regional travel to support operations.

You will manage workloads, ensure safety compliance, and drive service improvements while maintaining strong relationships with clients and stakeholders. Interviews start soon.

Qualifications

• ONC/NVQ Level 3 in Cleaning Services Supervision (or equivalent).
• Proven supervisory or management experience in cleaning, facilities management or similar environment.
• Strong knowledge of cleaning and soft FM services.
• Good understanding of site health and safety requirements and maintenance contracts.
• Experience managing service performance and driving continuous improvement.
• Strong communication and people management skills.
• Good IT skills and experience using systems to support service delivery and reporting.
• Full UK driving licence.

Responsibilities

• Lead and motivate a team of operatives and subcontractors to deliver high-quality cleaning and soft FM services.
• Plan and coordinate cleaning, specialist cleaning, waste management, caretaking and building safety activities across multiple sites.
• Monitor performance, carry out inspections and drive continuous improvement to achieve service and contract targets.
• Manage workloads, resources and schedules to ensure services are delivered safely, efficiently and within budget.
• Maintain accurate records, contract administration and performance reporting using IT systems.
• Promote a positive health and safety culture, ensuring compliance with policies, procedures and safe working practices.
• Support employee performance through coaching, training, attendance management and employee relations.
• Build strong relationships with customers, clients and stakeholders, resolving enquiries and complaints effectively.
• Identify and implement service improvements to enhance operational and commercial performance.
• Participate in out-of-hours support arrangements and undertake cleaning and specialist cleaning duties as required to support operational and business needs.

Skills

Supervisory experience

People management

Health & safety

Driving licence

IT skills

Education

ONC/NVQ Level 3 in Cleaning Services Supervision

Tools

IT systems for reporting

Job description

Torus Group is seeking a proactive Cleaning Site Supervisor to lead a team delivering high-quality cleaning and soft FM services across multiple sites. The role is based at Stonebridge (Liverpool) and involves regional travel to support operations.

You will manage workloads, ensure safety compliance, and drive service improvements while maintaining strong relationships with clients and stakeholders. Interviews start soon.