Claims Support Specialist — Flexible Hybrid Work

The Coles Group; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working options

Gym facility

Free parking

BBQ area

Mini-Coles supermarket

Fooderie hub samples

School holiday program

Job summary

The Coles Group is seeking a Claims Support Officer for Hawthorn East on a 6-Month FTC. You will process claims, maintain data accuracy, and support teammates across the insurance operations.

You will handle claim payments, generate reports, and deliver high-quality customer service while aligning with self-insurance compliance requirements. A proactive, collaborative approach is essential.

Qualifications

• Strong written and verbal communication skills.
• Excellent planning and organisational skills.
• Team oriented and customer focussed.

Responsibilities

• Register new claims on the claims systems ensuring consistency and accuracy with data input.
• Assist with data integrity and alignment with claims system.
• Collaborate with external parties on supporting technological initiatives such as the Provider Portal
• Process claims payments on the claims systems.
• Archive and recall finalised files as required.
• Run periodical reports and assist with distribution, eg. reconciliations of claims payments
• Provide customer service to callers to the CTC phone line to ensure resolution of queries.
• Manage and distribute mail daily, including locating, distributing and returning files where tasks and or diaries are due.
• Provide administrative support to the Coles Team Cover Team
• Develop an understanding of the Coles Team Cover claims processes for workers compensation.
• Identify and promote business process improvement within the claims support area
• Undertake other projects as requested by the Central Operations Team Lead or Manager
• Remain up to date with compliance requirements for self-insurance and ensure work delivered meets with these requirements.
• Manage release of information requests to closure
• Follow operating procedures and outline to Central Operations Team Lead any improvements that could be made.
• Understand the businesses and team’s needs to provide support that meets their needs.
• Provide coverage for other CSOs throughout leave periods through understanding work requirements across multiple jurisdictions.
• Work collaboratively within the Insurance team, taking an active role in contributing to a cohesive, high-performing and successful team culture, embracing the Coles Group Values

Skills

Communication

Planning

Teamwork

Customer focus

Tools

Microsoft Office

Claims systems

Job description

The Coles Group is seeking a Claims Support Officer for Hawthorn East on a 6-Month FTC. You will process claims, maintain data accuracy, and support teammates across the insurance operations.

You will handle claim payments, generate reports, and deliver high-quality customer service while aligning with self-insurance compliance requirements. A proactive, collaborative approach is essential.