Claims Support Officer - Flexible Hours & Growth

Coles Group Pty Ltd; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible, hybrid working options

Gym facility and fitness classes

Free parking

BBQ area and on-site amenities

Mini-Coles supermarket and sample hub

Job summary

Coles Group Insurance is seeking a Claims Support Officer for a 6-month FTC in Hawthorn East. You will process claim-related correspondence, register new claims, support data integrity, and collaborate with external partners to promote efficient workers compensation outcomes.

You will provide service to callers, handle mail and files, and assist with reporting while ensuring compliance and quality. A flexible hybrid work setup is available.

Qualifications

• Basic experience in a claims management environment is desirable.
• Understanding of key regulatory and statutory insurance obligations desirable.

Responsibilities

• Register new claims on the claims systems ensuring consistency and accuracy with data input.
• Assist with data integrity and alignment with claims system.
• Collaborate with external parties on supporting technological initiatives such as the Provider Portal
• Process claims payments on the claims systems.
• Archive and recall finalised files as required.
• Run periodical reports and assist with distribution, eg. reconciliations of claims payments
• Provide customer service to callers to the CTC phone line to ensure resolution of queries.
• Manage and distribute mail daily, including locating, distributing and returning files where tasks and or diaries are due.
• Provide administrative support to the Coles Team Cover Team
• Develop an understanding of the Coles Team Cover claims processes for workers compensation.
• Identify and promote business process improvement within the claims support area
• Undertake other projects as requested by the Central Operations Team Lead or Manager
• Remain up to date with compliance requirements for self-insurance and ensure work delivered meets with these requirements.
• Manage release of information requests to closure
• Follow operating procedures and outline to Central Operations Team Lead any improvements that could be made.
• Understand the businesses and team’s needs to provide support that meets their needs.
• Provide coverage for other CSOs throughout leave periods through understanding work requirements across multiple jurisdictions.
• Work collaboratively within the Insurance team, taking an active role in contributing to a cohesive, high-performing and successful team culture, embracing the Coles Group Values

Skills

Written communication

Verbal communication

Planning

Organisation

Team oriented

Customer focus

Quality mindset

Adaptability

Education

Basic experience in a claims environment

Knowledge of regulatory obligations

Tools

Microsoft Office

Electronic Information Management systems

Claims Management systems

In-house databases

Job description

Coles Group Insurance is seeking a Claims Support Officer for a 6-month FTC in Hawthorn East. You will process claim-related correspondence, register new claims, support data integrity, and collaborate with external partners to promote efficient workers compensation outcomes.

You will provide service to callers, handle mail and files, and assist with reporting while ensuring compliance and quality. A flexible hybrid work setup is available.