Claims Assistant: Hybrid Admin for Insurance

Employers Mutual Management Pty Ltd; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

EAP access

Company events

Annual incentive

Job summary

EML in Sydney is seeking a Claims Assistant to join the SIG Admin team on a 10‑month full‑time secondment. You will provide admin support to 15–20 Case Managers, handle routine tasks, and help with travel arrangements and documentation.

After training, work-from-home flexibility may be available. The role suits someone with admin or customer service experience looking to grow in insurance and claims management within a supportive, purpose‑driven company.

Qualifications

• Minimum 1 year experience in current role at EML.
• Willingness to explore new experiences in a different business unit and build relationships.
• Strong Microsoft 365 skills including Teams, Outlook and Excel.

Responsibilities

• Provide responsive, professional support to 15–20 Case Managers and other claims support staff.
• Handle liability letters, authorise simple payments, organise travel for claimants, request clinical notes.
• Assist with projects, user acceptance testing and other ad-hoc duties as needed.

Skills

Administration

Customer service

Microsoft Office

Travel bookings

Tools

Teams

Outlook

Excel

SharePoint

Job description

EML in Sydney is seeking a Claims Assistant to join the SIG Admin team on a 10‑month full‑time secondment. You will provide admin support to 15–20 Case Managers, handle routine tasks, and help with travel arrangements and documentation.

After training, work-from-home flexibility may be available. The role suits someone with admin or customer service experience looking to grow in insurance and claims management within a supportive, purpose‑driven company.