Claims Support Specialist - Fast-Paced with Extra Leave

Auto-; North Lakes; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

ME day

Volunteer leave

Extra leave purchase

Paid parental leave

Workplace giving

Online courses

Employee discounts

Reward and recognition

Social events

Rewards Gateway access

Job summary

Auto & General is recruiting for a Claims Support Consultant to ensure timely and accurate Recoveries & Settlements activities, with a focus on efficient claims processing and strong communication across teams.

The role requires attention to detail, organisation, and the ability to work independently in a fast-paced environment. In-office role based at North Lakes, with comprehensive benefits and development opportunities.

Qualifications

• Motor Claims, or related fields will be highly regarded but not necessary.
• A keen eye for detail and high degree of accuracy.
• Highly organised with the ability to prioritise and manage time effectively in a fast-paced environment.
• Demonstrated ability to work independently, with effective multitasking skills.
• A strong commitment to delivering excellent customer service.
• Intermediate computer skills – ability to troubleshoot and comfort working in multiple systems.

Responsibilities

• Proactively manage a portfolio of Auto & General cross claims
• Processing payments, updating claims information, processing inbound emails, calls and documents
• Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
• Co-ordinating F&R (fair and reasonable) assessments and undertaking follow up action
• Loading of POLs to support Settlements claims consultants in management of their claims
• Review of 180 day no contact claims to ensure operational rhythms are maintained
• Sending Proof of Loss packets to support the efficient recovery of claim costs
• Other ad hoc administrative tasks that support the effective operation of the department

Skills

Attention to detail

Time management

Customer service

Multitasking

Independent worker

Intermediate computer skills

Tools

Multiple systems

Job description

Auto & General is recruiting for a Claims Support Consultant to ensure timely and accurate Recoveries & Settlements activities, with a focus on efficient claims processing and strong communication across teams.

The role requires attention to detail, organisation, and the ability to work independently in a fast-paced environment. In-office role based at North Lakes, with comprehensive benefits and development opportunities.