Senior Motor Claims Recovery Specialist

Auto-; North Lakes; On-site; AUD 70,000 - 90,000; Full time

Job summary

Auto & General in North Lakes, Australia is seeking an experienced Recovery Claims Specialist to maximise outcomes across a portfolio of motor third party recoveries. You will proactively manage claims, liaise with customers and third parties, and strive for cost-effective, compliant resolutions.

Key contributions include initiating outbound inquiries, negotiating settlements, and ensuring adherence to regulatory obligations within a fast-paced, target-driven environment.

Qualifications

• Debt recovery experience
• Well grounded negotiation skills
• Strong understanding of liability and Australian road rules.
• Motor claims insurance experience
• Good understanding of the legislative, regulatory and compliance obligations.
• Good understanding of the litigation process including quantum and state requirements.

Responsibilities

• Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
• Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
• Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
• Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
• Accurately identify and determine the most appropriate resolution path for each recovery claim.

Job description

Auto & General in North Lakes, Australia is seeking an experienced Recovery Claims Specialist to maximise outcomes across a portfolio of motor third party recoveries. You will proactively manage claims, liaise with customers and third parties, and strive for cost-effective, compliant resolutions.

Key contributions include initiating outbound inquiries, negotiating settlements, and ensuring adherence to regulatory obligations within a fast-paced, target-driven environment.