Senior Claims Consultant

Auto-; North Lakes; On-site; AUD 70,000 - 90,000; Full time

Job summary

Auto & General in North Lakes, Australia is seeking an experienced Recovery Claims Specialist to maximise outcomes across a portfolio of motor third party recoveries. You will proactively manage claims, liaise with customers and third parties, and strive for cost-effective, compliant resolutions.

Key contributions include initiating outbound inquiries, negotiating settlements, and ensuring adherence to regulatory obligations within a fast-paced, target-driven environment.

Qualifications

• Debt recovery experience
• Well grounded negotiation skills
• Strong understanding of liability and Australian road rules.
• Motor claims insurance experience
• Good understanding of the legislative, regulatory and compliance obligations.
• Good understanding of the litigation process including quantum and state requirements.

Responsibilities

• Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
• Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
• Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
• Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
• Accurately identify and determine the most appropriate resolution path for each recovery claim.

Job description

• Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
• Employee Type Permanent (PERM)
• Manage Others No

Description

POSITION ACCOUNTABILITIES

Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.

Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.

Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.

Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.

Accurately identify and determine the most appropriate resolution path for each recovery claim.

Requirements

EXPERIENCE

Debt recovery experience

Well grounded negotiation skills

Strong understanding of liability and Australian road rules.

Motor claims insurance experience

Good understanding of the legislative, regulatory and compliance obligations.

Good understanding of the litigation process including quantum and state requirements.

SKILLS

Excellent verbal and written communication skills

Persistence and resilience in challenging conversations

Share a passion for achieving results in a Fast paced target driven environment

Willingness to learn and take feedback for continuous growth

Thrives in a collaborative team environment

Strong attention to detail

Adaptable to changes in processes and environment

Ability to prioritise tasks effectively and manage multiple responsibilities concurrently

Job preview

PURPOSE OF THE ROLE

The core purpose of this role is to drive the effective management of disputed recovery claims and associated files within the Motor Third Party Recoveries Department. This involves proactively overseeing a portfolio of complex claims, diligently ensuring strict adherence to all regulatory requirements. By consistently achieving cost-effective and high-quality claims handling, this position directly contributes to the financial health and operational efficiency of Auto & General. This critical function is accomplished through the cultivation of robust relationships with both internal teams and external service providers, thereby ensuring optimal outcomes for the organisation.