Claims Support Consultant

Auto & General; North Lakes; On-site; AUD 60,000 - 85,000; Full time

Job summary

Auto & General Holdings Pty Ltd in Queensland is seeking a Claims Support Consultant who will triage files to recoveries and settlements teams, support timely claims processing, and ensure information and documentation are readily available to enable efficient decision making.

The role involves administration such as processing payments, updating claims, handling inbound emails, calls and documents, coordinating with external providers, and ensuring compliance with the Insurance Contracts Act

Responsibilities

• Triaging files to recoveries and settlements teams to optimize cost and service outcomes.
• Performing administration tasks such as processing payments and updating claims information.
• Processing inbound emails, calls and documents.
• Supporting outsourcing to service providers such as Tapanda, Merc Agents, Legal panel, etc.
• Co-ordinating F&R (fair and reasonable) assessments and undertaking follow up actions.
• Loading POLs to support Settlements claims consultants in management of their claims.
• Reviewing 180 day no contact claims to ensure operational rhythms are maintained.
• Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes.
• Following settlement methodology to ensure company procedures and relevant legislation are adhered to.
• Applying Insurance Contracts Act, Code of Practice and other regulatory authorities.

Job description

9h ago , from Auto & General Holdings Pty Ltd

The Claims Support Consultant plays a crucial role in ensuring that claims support activities are undertaken in a timely, efficient and accurate manner to ensure that claims processing can occur efficiently. Ensuring all necessary information and documentation is readily available when needed will support smooth communication and efficient decision making.

Triaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomes

Various administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documents

Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc

Co-ordinating F&R (fair and reasonable) assessments and undertaking follow up action

Loading of POLs to support Settlements claims consultants in management of their claims

Review of 180 day no contact claims to ensure operational rhythms are maintained

Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes

To follow settlement methodology ensuring company procedures and relevant legislation is adhered to

Application of Insurance Contracts Act, Code of Practice and other regulatory authorities