Claims Support Officer (APS4) – Canberra, Full-Time

ACM Recruitment; Canberra; On-site; AUD 72,000 - 78,000; Full time

Job summary

ACM Healthcare is seeking multiple Claim Support Officers to join a Federal Government Department in Canberra. These full-time roles involve handling customer enquiries, providing advice, and administrative support within a Claims Operations team.

Successful candidates will work five days per week, maintain claim records, and assist in preparing documentation while applying relevant legislation and policy guidelines. Australian citizenship and Baseline Security clearance are required.

Qualifications

• Experience in health administrative support or government departments.
• Willing to obtain Baseline Security clearance.
• Australian citizen at time of commencement.

Responsibilities

• Support claims management activities.
• Research information per legislation and policy.
• Respond to moderately complex enquiries with accurate guidance.
• Advise internal and external stakeholders.
• Handle sensitive information with professionalism and empathy.
• Prepare claims-related decision documents and correspondence.
• Maintain up-to-date claim records in relevant systems.
• Process invoices per approved plans and authority.

Skills

Customer enquiries

Advice provision

Administrative support

Correspondence preparation

Claims operations

Education

Claim management certification

Job description

ACM Healthcare is seeking multiple Claim Support Officers to join a Federal Government Department in Canberra. These full-time roles involve handling customer enquiries, providing advice, and administrative support within a Claims Operations team.

Successful candidates will work five days per week, maintain claim records, and assist in preparing documentation while applying relevant legislation and policy guidelines. Australian citizenship and Baseline Security clearance are required.