APS4 3 x Claims Support Officers| Government Department

ACM Recruitment; Canberra; On-site; AUD 72,000 - 78,000; Full time

Job summary

ACM Healthcare is seeking multiple Claim Support Officers to join a Federal Government Department in Canberra. These full-time roles involve handling customer enquiries, providing advice, and administrative support within a Claims Operations team.

Successful candidates will work five days per week, maintain claim records, and assist in preparing documentation while applying relevant legislation and policy guidelines. Australian citizenship and Baseline Security clearance are required.

Qualifications

• Experience in health administrative support or government departments.
• Willing to obtain Baseline Security clearance.
• Australian citizen at time of commencement.

Responsibilities

• Support claims management activities.
• Research information per legislation and policy.
• Respond to moderately complex enquiries with accurate guidance.
• Advise internal and external stakeholders.
• Handle sensitive information with professionalism and empathy.
• Prepare claims-related decision documents and correspondence.
• Maintain up-to-date claim records in relevant systems.
• Process invoices per approved plans and authority.

Skills

Customer enquiries

Advice provision

Administrative support

Correspondence preparation

Claims operations

Education

Claim management certification

Job description

APS4 3 x Claims Support Officers| Government Department

APS4 3 x Claims Support Officers| Government Department

• Contract up to June 2027
• $52.04 - $56.91 + an hour +Super
• Full time, 37.5 hour a week role
• Claims Operations branch

ACM Healthcare is seeking multiple Claim Support Officers with experience in service delivery operations, including managing customer enquiries, providing advice and administrative support, and preparing correspondence, to join a Claims Operations team within a Federal Government Department in Canberra. The team comprises Claims Managers, Senior Claims Managers and Employer Account Managers, supported by Injury Managers, working collaboratively to achieve positive health and return-to-work outcomes for employees and employers. These are full-time positions, working five days per week.Key Responsibilities:

• Support claims management activities and services in accordance with approved Claim Plans, team priorities and performance targets.
• Apply knowledge of relevant legislation, regulatory requirements and policy frameworks to research information, exercise sound judgement and resolve routine and recurring issues.
• Respond to moderately complex enquiries, providing accurate information and appropriate guidance to stakeholders.
• Communicate, consult and provide advice to internal and external stakeholders, ensuring their needs and expectations are understood and addressed, including during case conferences.
• Manage sensitive and sometimes confronting information, demonstrating professionalism, empathy and resilience when engaging with distressed clients.
• Assist in preparing claims-related decision documents, requests for information and correspondence in accordance with relevant legislation, policies and procedures.
• Maintain accurate and up-to-date claim records within relevant systems
• Process and approve invoices in accordance with approved Claim Plans and delegated authority.

Mandatory Criteria:

• Certificates or competencies in relevant disciplines such as claim management, health,business,administrationor finance are desirable
• Demonstrated experience working within health administrative support or experience working within a government department
• Must be willing to obtain and maintain a Baseline Security clearance
• As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement.

Additional information

• Contract up to June 2027
• $52.04 - $56.91 + an hour +Super
• Full time, 37.5 hour a week role