Claims Support Consultant

Auto & General Australia; City of Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Auto & General Australia is seeking a detail-oriented claims administration assistant in Queensland to triage files, process payments, update claims information and handle correspondence. You will work with the claims and settlements teams to maintain efficient operations.

Responsibilities include coordinating with service providers, supporting regulatory compliance, and ensuring accurate documentation and timely follow-up across the claims lifecycle in a busy environment.

Responsibilities

• Triaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomes
• Various administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documents
• Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
• Co-ordinating F&R (fair and reasonable) assessments and undertaking follow up action
• Loading of POLs to support Settlements claims consultants in management of their claims
• Review of 180 day no contact claims to ensure operational rhythms are maintained
• Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes
• To follow settlement methodology ensuring company procedures and relevant legislation is adhered to
• Application of Insurance Contracts Act, Code of Practice and other regulatory authorities

Job description

Brief Description

• Triaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomes
• Various administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documents
• Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
• Co-ordinating F&R (fair and reasonable) assessments and undertaking follow up action
• Loading of POLs to support Settlements claims consultants in management of their claims
• Review of 180 day no contact claims to ensure operational rhythms are maintained
• Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes
• To follow settlement methodology ensuring company procedures and relevant legislation is adhered to
• Application of Insurance Contracts Act, Code of Practice and other regulatory authorities