Claims Support and Improvement Officer

Wesfarmers; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Wesfarmers Group TeamCover is seeking a detail‑oriented claims support professional to improve processes and implement automation across our national operations. You’ll work with Microsoft 365 and Power Platform tools to streamline claims, records, and stakeholder communications.

You’ll balance routine operational tasks with improvement work, collaborate with multiple businesses, and help ensure privacy, compliance and quality across the program.

Qualifications

• Experience in claims support, administration or similar operational environment requiring accuracy and timely delivery.
• Experience building automation or digital solutions using Microsoft 365, Power Platform or comparable technologies.
• Understanding of process mapping and continuous improvement with ability to identify practical opportunities to simplify or improve existing ways of working.
• Strong attention to detail and ability to maintain accurate documentation, manage priorities and meet deadlines.
• Clear written communication and ability to work with internal and external stakeholders to implement changes.
• Good data literacy and confidence working with tracking tools and information to identify issues and opportunities.

Responsibilities

• Claims support and administration: deliver accurate and timely claims support, including documentation and stakeholder liaison.
• Records and information management: maintain clear, accurate claim records with privacy and compliance in mind.
• Process improvement: identify opportunities to simplify processes, reduce duplication and improve quality.
• Automation and digital solutions: design, build and maintain automation using Microsoft 365, Power Automate, Power Apps, Power BI, SharePoint and related tech.
• Collaboration and improvement: work with Wesfarmers businesses and external stakeholders to support effective claims processes.
• Quality, risk and safety: identify risks and contribute to a culture of quality and safety.

Skills

Operational experience

Automation and digital capability

Process improvement

Accuracy and organisation

Stakeholder and communication skills

Data literacy

Tools

Microsoft 365

Power Platform

Power Automate

Power Apps

Power BI

SharePoint

Job description

• Combine claims support with digital process improvement and automation
• Support workers compensation across a diverse, national business
• Use Microsoft 365 and Power Platform to make processes simpler, smarter and more efficient

About the team

Group TeamCover manages workers compensation self-insurance across the Wesfarmers Group, working closely with our diverse businesses to minimise the impact of workplace injuries and achieve positive outcomes for team members and the business.

As a national team, we manage workers compensation claims across our self-insured businesses, oversee Group self-insurance licence requirements and support safety systems and initiatives across the Group.

You’ll join a collaborative team working across a broad range of claims, stakeholders and businesses, with a focus on accuracy, continuous improvement and finding practical ways to work more effectively.

About you

You’re detail-oriented and organised, with experience in claims support, administration or another operational environment where accuracy, responsiveness and follow-through matter.

Alongside this, you’re naturally curious about how processes can work better. You enjoy looking for opportunities to remove duplication, simplify manual tasks and use technology to create more efficient and consistent ways of working.

You have experience building automation or digital solutions using Microsoft 365 and Power Platform tools such as Power Automate, Power Apps or Power BI, or similar technologies.

You’re self-directed, practical and reliable, and comfortable balancing routine operational activities with improvement work. You communicate clearly, work well within a team and know when to raise an issue or ask for support.

What you’ll do

Working within Group TeamCover, you’ll provide timely and accurate claims support while identifying and implementing practical improvements that make our processes more efficient, consistent and effective.

• Claims support and administration: deliver accurate and timely claims support, including documentation, correspondence and stakeholder liaison, in line with required standards and timeframes.
• Records and information management: maintain clear, accurate and well-organised claim records and documentation, ensuring privacy, confidentiality and compliance requirements are consistently met.
• Process improvement: identify opportunities to simplify processes, reduce duplication and improve the quality and consistency of claims support and broader Group TeamCover activities.
• Automation and digital solutions: design, build and maintain practical automation and digital solutions using Microsoft 365, Power Automate, Power Apps, Power BI, SharePoint and other approved technologies.
• Collaboration and improvement: work closely with Group TeamCover colleagues, Wesfarmers businesses and external stakeholders to support effective claims processes and implement improvements.
• Quality, risk and safety: identify and raise issues, risks or potential breaches where required, while contributing to a culture where quality, privacy and safety are shared responsibilities.

What you’ll need

• Operational experience: experience in claims support, administration or another structured operational environment where accuracy, process and timely delivery are important. Exposure to workers compensation, insurance or self-insurance would be advantageous.
• Automation and digital capability: experience developing and implementing automation or digital solutions using Microsoft 365, Power Platform or comparable technologies.
• Process improvement: an understanding of process mapping and continuous improvement, with the ability to identify practical opportunities to simplify or improve existing ways of working.
• Accuracy and organisation: strong attention to detail and the ability to maintain accurate documentation, manage competing priorities and meet deadlines.
• Stakeholder and communication skills: clear written communication and the ability to work effectively with internal and external stakeholders to implement changes and support new ways of working.
• Data and technology confidence: sound data literacy and confidence working with tracking tools, systems and information to identify issues, anomalies and opportunities for improvement.

About Wesfarmers

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass and the Group shared data asset.

Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. We also participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives.

It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost of capital.

To do this, we need great people, working together and role modelling our values and ways of working.

Our culture

We’re results-focused, and we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.

For brief enquiries please contact the Wesfarmers Corporate Talent Acquisition team via [e-mail]

For more information, visit our website at https://wesfarmers.com.au