Claims Support & Automation Specialist

Wesfarmers; Western Australia; In loco; AUD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Wesfarmers Group TeamCover is seeking a detail‑oriented claims support professional to enhance workers compensation processes across a self‑insured, national footprint. You will leverage Microsoft 365 and Power Platform to automate and simplify workflows, partnering with diverse Wesfarmers businesses and stakeholders to deliver accurate claims handling and data governance.

You’ll balance routine operational duties with improvement initiatives, growing automation capabilities and contributing to

Competenze

• Experience in claims support, administration or similar operational environment.
• Curiosity for process improvement and removing manual tasks.
• Experience building automation or digital solutions using Microsoft 365/Power Platform.
• Strong attention to detail and ability to manage competing priorities.
• Clear written communication and stakeholder engagement skills.

Mansioni

• Claims support and administration: deliver accurate and timely claims support, including documentation, correspondence and stakeholder liaison, in line with required standards and timeframes.
• Records and information management: maintain clear, accurate and well-organised claim records and documentation, ensuring privacy, confidentiality and compliance requirements are consistently met.
• Process improvement: identify opportunities to simplify processes, reduce duplication and improve the quality and consistency of claims support and broader Group TeamCover activities.
• Automation and digital solutions: design, build and maintain practical automation and digital solutions using Microsoft 365, Power Automate, Power Apps, Power BI, SharePoint and other approved technologies.
• Collaboration and improvement: work closely with Group TeamCover colleagues, Wesfarmers businesses and external stakeholders to support effective claims processes and implement improvements.
• Quality, risk and safety: identify and elevate issues, risks or potential breaches where required, while contributing to a culture where quality, privacy and safety are shared responsibilities.

Conoscenze

Automation

Power Platform

Claims support

Data literacy

Strumenti

Microsoft 365

Power Automate

Power Apps

Power BI

SharePoint

Descrizione del lavoro

Wesfarmers Group TeamCover is seeking a detail‑oriented claims support professional to enhance workers compensation processes across a self‑insured, national footprint. You will leverage Microsoft 365 and Power Platform to automate and simplify workflows, partnering with diverse Wesfarmers businesses and stakeholders to deliver accurate claims handling and data governance.

You’ll balance routine operational duties with improvement initiatives, growing automation capabilities and contributing to