Medical Support Officer

HBF Health Limited; Perth; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free Corporate Gold Hospital Insurance

Additional wellbeing days off

Volunteering days

Paid parental leave

Corporate discounts

Job summary

HBF Health Limited in Perth is seeking a Medical Support Officer to deliver high-quality support to medical providers and stakeholders. The role manages enquiries, maintains records, and processes information accurately.

The ideal candidate will have strong administrative skills, attention to detail, and a proactive mindset. This position offers hybrid working arrangements and various employee benefits, including corporate discounts and additional leave days.

Qualifications

• Demonstrated experience delivering high-quality customer service.
• Strong written and verbal communication skills.
• Ability to manage tasks efficiently while meeting deadlines.

Responsibilities

• Provide timely, accurate and professional support to medical providers.
• Respond to enquiries relating to benefits and claims.
• Maintain and update provider records and agreements.

Skills

Customer service

Attention to detail

Problem-solving

Communication skills

Computer literacy

Tools

MS Office

Job description

## Medical Support OfficerApplylocations: Perthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 10, 2026 (22 days left to apply)job requisition id: JR100241**HBF Employee Benefits*** FREE Corporate Gold Hospital Insurance (for you and your family)* 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata* 2 volunteering days per year* 18 weeks paid parental leave* Access to corporate discounts across a range of gyms, retail, restaurants, and hotels* Centrally located CBD office with discounted onsite barista* Hybrid working arrangements available**About the Role** As a Medical Support Officer, you will play a key role in delivering high-quality support to medical providers and internal stakeholders. Working within the Provider Contracts & Integrity team, you will manage enquiries, maintain provider records, and ensure accurate processing of information in line with HBF policies and service standards. This is a fast-paced, customer-focused role where attention to detail, strong communication skills and a proactive approach are essential.In this role, you will:* Provide timely, accurate and professional support to medical providers via phone and email* Respond to enquiries relating to benefits, claims, agreements and HBF policies* Maintain and update provider records, registrations and agreements in line with processes* Accurately process administrative tasks and data entry, ensuring compliance with KPIs* Build and maintain positive relationships with internal and external stakeholders* Contribute to continuous improvement initiatives and support team projectsThis position is based in **Perth** on a **permanent full-time** basis.**About You** You are a customer-focused professional with strong administrative and communication skills, who enjoys working both independently and as part of a team. You bring a high level of attention to detail and take pride in delivering accurate and efficient work. With a proactive mindset, you are confident managing enquiries, solving problems and building effective working relationships in a dynamic environment.Ideally, you will have:* Demonstrated experience delivering high-quality customer service* Ability to interpret and apply business roles* Strong written and verbal communication skills with a professional approach* Strong computer literacy, including MS Office and data entry accuracy* Ability to manage tasks efficiently while meeting deadlines and performance targets* Proven ability to build effective relationships with a variety of stakeholders* Strong problem-solving skills with the initiative to take ownership of tasks**Keen to Apply?** Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.**Inclusion and Accessibility** At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].