Claims Processor

HBF Health Limited; Townsville City; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

HBF Health Limited is seeking a detail-oriented Claims Processor to join our team in Australia. You will accurately assess and process health insurance claims while ensuring adherence to fund rules and industry requirements.

You will work within a supportive team to manage various claim types, resolve enquiries and contribute to efficient claims service delivery. We value accuracy, care, and a can-do attitude; candidates should be comfortable learning new systems, communicating clearly by phone

Qualifications

• Experience in claims, insurance, finance, or a similar clerical or administrative role.
• High accuracy and attention to detail.
• Strong communication across phone and email; ability to learn new systems.

Responsibilities

• Assess and process health insurance claims accurately while ensuring compliance with fund rules and industry requirements.
• Manage a variety of claim types, resolve claim-related inquiries, and contribute to efficient delivery of our claims service.

Job description

We're looking for a detail-oriented and customer-focused Claims Processor to join our team. In this role, you'll play a key part in delivering a positive experience for our members by accurately assessing and processing health insurance claims while ensuring compliance with fund rules and industry requirements. Working as part of a supportive and collaborative team, you'll manage a variety of claim types, resolve claim-related enquiries, and contribute to the efficient delivery of our claims service.

About you

You have experience in claims, insurance, finance, or a similar clerical or administrative role, and you’re known for your accuracy, care, and can‑do attitude. You enjoy learning, are comfortable investigating issues, and feel confident forming your own decisions while taking ownership of your work. You communicate clearly across phone and email, take pride in getting the details right, and enjoy learning new systems and adapting to change. You’re someone who stays calm when things get busy and is happy to support others when needed. Above all, you care about delivering a great experience — not just ticking boxes.

Careers at HBF

Bold people belong at HBF We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter. Join us and be part of creating a healthier tomorrow.

Roles across professions

Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there’s a place here for you to contribute and grow.

Where you'll work

HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.