Claims Operations Leader (FTC)

Reo Group; Sydney; On-site; AUD 180,000 - 220,000; Full time

Job summary

Reo Group is partnering with a specialist insurance business to recruit a Claims Operations Lead on a fixed-term basis. You will lead the end-to-end implementation of a new claims management system, taking a hands-on role across system design, testing, and rollout whilst working closely with internal claims and technology stakeholders.

You will manage the end-to-end delivery, drive design, testing and rollout in a structured way, and collaborate with claims, operations and tech teams to ensure a

Qualifications

• Solid end-to-end claims experience in a general insurance environment.
• Proven track record delivering claims system transformation or technology implementation projects.
• Pragmatic and hands-on with ability to operate across strategic and operational levels.
• Strong stakeholder management and communication across technical and non-technical audiences.

Responsibilities

• Lead end-to-end implementation of a new claims management system across the business.
• Drive system design, configuration, testing, and rollout in a structured and pragmatic manner.
• Work closely with internal claims, operations, and technology teams throughout the project lifecycle.
• Identify and manage risks, issues, and dependencies across the implementation programme.
• Support change management and training to embed the new system effectively across the claims function.

Skills

End-to-end claims

Claims system transformation

Stakeholder management

Communication skills

Job description

Location: Sydney

Salary Package: $200,000 + Super

Contract: FTC

Role Highlights: A focused transformation opportunity for an experienced claims professional to take ownership of a system implementation project within a specialist insurance business. If you have delivered claims system change before and thrive in a hands-on, pragmatic environment, this role is worth a conversation.

Role Overview

Reo Group is partnering with a specialist insurance business to recruit a Claims Operations Lead on a fixed-term basis. You will lead the end-to-end implementation of a new claims management system, taking a hands-on role across system design, testing, and rollout whilst working closely with internal claims and technology stakeholders.

Responsibilities

• Lead the end-to-end implementation of a new claims management system across the business.
• Drive system design, configuration, user testing, and rollout in a structured and pragmatic manner.
• Work closely with internal claims, operations, and technology teams throughout the project lifecycle.
• Identify and manage risks, issues, and dependencies across the implementation programme.
• Support change management and training to embed the new system effectively across the claims function.

Candidate Profile

• Solid end-to-end claims experience within a general insurance environment.
• Proven track record delivering claims system transformation or technology implementation projects.
• Pragmatic and hands-on, with the ability to operate across both strategic and operational levels.
• Strong stakeholder management and communication skills across technical and non-technical audiences.