Claims Operations Leader (Ftc)

Reo Group; Sydney; Sur place; AUD 180 000 - 220 000; Plein temps

Résumé du poste

Reo Group is recruiting a Claims Operations Lead to own a fixed-term implementation of a new claims management system in Sydney. You will lead design, configuration, testing and rollout while working with internal claims and technology stakeholders.

The role requires solid end-to-end claims experience in general insurance and a proven track record of delivering claims system transformations. A hands-on, pragmatic operator who can engage both strategic and operational levels will thrive.

Qualifications

• End-to-end claims experience in general insurance.
• Experience delivering claims system transformations.
• Strong stakeholder management across technical and non-technical audiences.

Responsabilités

• Lead end-to-end implementation of a new claims management system.
• Drive design, configuration, testing and rollout in a pragmatic manner.
• Collaborate with claims, operations and technology teams through the project lifecycle.
• Identify and manage risks, issues and dependencies across the programme.
• Support change management and training to embed the new system.

Connaissances

Claims management

System implementation

Stakeholder management

Hands-on delivery

Risk & issues management

Description du poste

Job Description

Location: Sydney

Salary Package: $200,000 + Super

Contract: FTC

Role Highlights: A focused transformation opportunity for an experienced claims professional to take ownership of a system implementation project within a specialist insurance business. If you have delivered claims system change before and thrive in a hands‑on, pragmatic environment, this role is worth a conversation.

Role Overview

Reo Group is partnering with a specialist insurance business to recruit a Claims Operations Lead on a fixed-term basis. You will lead the end-to-end implementation of a new claims management system, taking a hands‑on role across system design, testing, and rollout whilst working closely with internal claims and technology stakeholders.

Responsibilities

• Lead the end-to-end implementation of a new claims management system across the business.
• Drive system design, configuration, user testing, and rollout in a structured and pragmatic manner.
• Work closely with internal claims, operations, and technology teams throughout the project lifecycle.
• Identify and manage risks, issues, and dependencies across the implementation programme.
• Support change management and training to embed the new system effectively across the claims function.

Candidate Profile

• Solid end-to-end claims experience within a general insurance environment.
• Proven track record delivering claims system transformation or technology implementation projects.
• Pragmatic and hands‑on, with the ability to operate across both strategic and operational levels.
• Strong stakeholder management and communication skills across technical and non-technical audiences.