Claims Operations Leader (Ftc)

Reo Group; Sydney; On-site; AUD 200,000 - 250,000; Full time

Job summary

Reo Group is partnering with a specialist insurance business in Sydney to recruit a Claims Operations Lead on a fixed-term basis. You will lead the end-to-end implementation of a new claims management system, taking a hands-on role across system design, testing, and rollout whilst collaborating with claims and technology teams.

The role requires solid end-to-end claims experience, a pragmatic, hands-on approach, and strong stakeholder management across technical and non-technical audiences to

Qualifications

• Solid end-to-end claims experience in a general insurance environment.
• Proven track record delivering claims system transformation or technology implementations.
• Pragmatic, hands-on with ability to operate across strategic and operational levels.

Responsibilities

• Lead the end-to-end implementation of a new claims management system across the business.
• Drive system design, configuration, testing, and rollout in a structured, pragmatic manner.
• Manage risks, issues and dependencies; support change management and training to embed the new system.

Job description

Job Description

Location: Sydney

Salary Package: $200,000 + Super

Contract: FTC

Role Highlights:

A focused transformation opportunity for an experienced claims professional to take ownership of a system implementation project within a specialist insurance business. If you have delivered claims system change before and thrive in a hands-on, pragmatic environment, this role is worth a conversation.

Role Overview

Reo Group is partnering with a specialist insurance business to recruit a Claims Operations Lead on a fixed-term basis. You will lead the end-to-end implementation of a new claims management system, taking a hands-on role across system design, testing, and rollout whilst working closely with internal claims and technology stakeholders.

Responsibilities

Lead the end-to-end implementation of a new claims management system across the business. Drive system design, configuration, user testing, and rollout in a structured and pragmatic manner. Work closely with internal claims, operations, and technology teams throughout the project lifecycle. Identify and manage risks, issues, and dependencies across the implementation programme. Support change management and training to embed the new system effectively across the claims function.

Candidate Profile

Solid end-to-end claims experience within a general insurance environment. Proven track record delivering claims system transformation or technology implementation projects. Pragmatic and hands-on, with the ability to operate across both strategic and operational levels. Strong stakeholder management and communication skills across technical and non-technical audiences.