Claims Officer - Aviation

QBE Insurance Group; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching & counselling

18 weeks gender-equal parental leave

Job summary

QBE Insurance Group in Melbourne is seeking an aviation claims professional to own complex, high-value matters from lodgement to finalisation. You’ll build trusted relationships with major brokers and direct clients within a specialist aviation portfolio.

You’ll collaborate with loss adjusters, underwriters and industry partners, using sound technical judgement to assess reports, determine strategies and authorise payments. Strong analytical skills and stakeholder management are essential.

Qualifications

• Aviation claims experience with complex, high-value matters.
• Experience managing complex claims from investigation through resolution.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Proven ability building trusted broker and client relationships.
• Sound decision making on technically complex matters.

Responsibilities

• Manage aviation claims end-to-end from lodgement to finalisation.
• Build strong relationships with major brokers and direct clients in a specialist portfolio.
• Collaborate with loss adjusters, underwriters and industry partners.
• Assess loss adjuster reports, determine claim strategies and authorise payments.
• Maintain accurate reserving and manage claims throughout the lifecycle.
• Stay connected to aviation industry developments and participate in client/site visits.

Skills

Aviation claims

End-to-end ownership

Stakeholder management

Analytical thinking

Broker relationships

Decision making

Communication

Job description

Hybrid role - a mix of in office and work from home

The opportunity

Ready to elevate your claims career in a specialist aviation portfolio? In this role you’ll own complex, high‑value matters end‑to‑end, partnering with leading brokers and trusted loss adjusters to shape outcomes that matter. Enjoy real autonomy, meaningful client relationships, and the chance to stay at the forefront of a dynamic industry.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Manage aviation claims end-to-end, taking ownership from lodgement through to finalisation while delivering quality outcomes for customers and brokers.

Build strong relationships with major brokers and direct clients across a specialist aviation portfolio.

Join a team of aviation claims professionals and collaborate closely with loss adjusters, underwriters and industry partners.

Assess loss adjuster reports, determine claim strategies and authorise payments using strong technical judgement.

Maintain accurate reserving and proactively manage claims to ensure files remain well supported throughout the claim lifecycle.

Stay connected to aviation industry developments, emerging risks and incidents, with opportunities to attend client and site visits to support complex claims.

About you

Demonstrated claims experience ideally gained within aviation, major loss, complex property or adjacent specialty lines.

Experience managing complex claims from investigation through to resolution and settlement.

Proven ability making sound decisions on high-value and technically complex matters.

Experience building trusted relationships with brokers, loss adjusters, customers and underwriting partners.

Strong analytical and problem-solving skills, with the ability to assess complex information and make informed decisions.

A collaborative and customer-focused approach, supported by excellent communication and stakeholder management skills.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender‑equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.