Claims Officer

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

4 weeks annual leave

Flexi/hybrid work

Volunteer days

Health insurance discounts

Stock purchase program

Parental leave

Job summary

Gallagher Bassett, part of Arthur J. Gallagher & Co., is seeking a Claims Officer in Adelaide to deliver accurate wage calculations and timely back-pay processing for Employers and Injured Workers.

You will liaise with stakeholders, maintain dashboards, and support clients with empathy and precision. The role requires data entry accuracy, Microsoft Office proficiency, and strong admin and customer service skills in a dynamic environment.

Qualifications

• Previous data entry experience with high accuracy.
• Strong administration and customer service experience.
• Excellent communication and interpersonal skills.
• Outstanding time management and organisation.

Responsibilities

• Provide professional customer service and accurate wage calculations.
• Process and review weekly payments and back pays.
• Monitor shared inboxes and update reporting spreadsheets daily.
• Audit calculations and ensure compliance with legislative requirements.

Skills

Data entry accuracy

Microsoft Office

Customer service

Tools

Microsoft Excel

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of a Claims Officer you will be responsible for providing professional customer service, through the accurate and timely processing of wage calculations, reviews and back-pays for Employers and Injured Workers.

How you'll make an impact

• Liaise with internal and external stakeholders to gather information to provide accurate calculations of weekly payments;
• Calculate and update average weekly earnings and back pays in an accurate and timely manner to meet business unit KPIs;
• Monitor, process and action emails received in the shared email inboxes;
• Update and document reporting spread sheets and systems daily to ensure delays are minimised;
• Conduct wage calculations, and / or reviews when provided with average weekly earnings (AWEs) or federal minimum wage (FMWs);
• Audit peer calculations to identify errors and rectify potential mistakes;
• Monitor and complete economic adjustment reviews as per legislative requirements for claims over 12 months of age;
• Collate information and calculate arrears of weekly payments or back pays.

About you

• Previous data entry experience with a high level of accuracy;
• Proficient with the use of Microsoft suite
• Strong administration and customer service experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.