Technical Manager - General Liability Claims

Arthur J. Gallagher & Co. (AJG); Sydney; On-site; AUD 140,000 - 185,000; Full time

Benefits offered by this job

Work from Home

Career development

Wellbeing programs

Parental leave

Volunteer days

Job summary

Gallagher Bassett in Sydney, Australia, is seeking a highly experienced Technical Manager to lead General Liability and medical negligence coverage interpretation, complex claims, and governance. You will guide claims teams and act as a technical advisor.

This role focuses on mitigating dispute risk, ensuring compliance, and driving outcomes across portfolios, with strong stakeholder management and coaching responsibilities. Flexible work arrangements available.

Qualifications

• Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
• In-depth knowledge of General Liability claims.
• Strong understanding of insurance policy wording, exclusions and legislation.
• Proven ability to manage complex coverage issues and provide defensible recommendations.

Responsibilities

• Interpret and analyse insurance policies to determine coverage and liability across complex claims.
• Provide expert technical advice to claims teams on policy interpretation and coverage positions.
• Act as the primary escalation point for complex coverage queries and technical referrals.
• Support claims teams in developing and negotiating settlement strategies.
• Ensure consistent and compliant application of policy language and scheme requirements.
• Build and maintain strong relationships with internal stakeholders and clients.
• Identify trends and coverage issues and provide mitigation recommendations.
• Coach and develop claims professionals to strengthen technical capability.

Skills

General insurance knowledge

General Liability claims

Policy interpretation

Stakeholder management

Coaching claims teams

Analytical thinking

Commercial acumen

MS Office

Claims management systems

Tools

Claims management systems

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Due to exciting growth within our General Insurance division, Gallagher Bassett is seeking a highly experienced Technical Manager to support our General Liability and Medical Negligence teams. In this key leadership role, you will provide technical oversight and guidance across complex claims, ensuring consistency, accuracy and compliance in coverage interpretation and decision-making.

You will act as a trusted technical advisor to claims teams, supporting the resolution of complex matters, strengthening governance, and contributing to improved claims outcomes across the portfolio. This role plays a critical part in mitigating dispute risk and protecting the financial integrity of the scheme.

How you'll make an impact

On a day to day basis, you will:

• Interpret and analyse insurance policies to determine coverage, exclusions and liability across complex claims.


• Provide expert technical advice to claims teams on policy interpretation, coverage positions and dispute risk.


• Act as the primary escalation point for complex coverage queries and technical referrals.


• Support claims teams in developing and negotiating settlement strategies.


• Ensure consistent and compliant application of policy language, relevant legislation and scheme requirements.


• Build and maintain strong relationships with internal stakeholders, clients and external partners.


• Identify trends, emerging risks and coverage issues and provide recommendations to mitigate exposure.


• Contribute to continuous improvement initiatives to enhance claims quality, consistency and efficiency.


• Coach and develop claims professionals to strengthen technical capability across the business.

About you

We are looking for highly experienced technical claims specialists with deep expertise in general insurance, particularly within General Liability. You bring strong analytical capability, commercial acumen and the ability to influence outcomes across multiple stakeholders.

We’re looking for:

• Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.


• In-depth knowledge of General Liability claims.


• Strong understanding of insurance policy wording, exclusions, endorsements and relevant legislation.


• Proven ability to manage complex coverage issues and provide defensible recommendations.


• Excellent stakeholder management and communication skills.


• Experience coaching and developing technical capability within claims teams.


• Strong analytical and problem‑solving skills with sound commercial judgement.


• Ability to manage competing priorities and complex workloads.


• Proficiency in Microsoft Office and claims management systems.

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home


• Opportunities for career growth and professional development.


• A collaborative environment where your contributions are valued.


• Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages


• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities


• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs


• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.

You must have the right to live and work within Australia to be considered for this opportunity.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave


• Novated Leasing opportunities


• Two paid volunteer days annually


• Health Insurance Discounts with our Group Insurance Plan


• Employee Stock Purchase Program


• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements


• Mental Health and Wellbeing Support for yourself and immediate family members


• Employee Recognition Awards and Service Milestone Recognitions


• Peer Support Program


• Annual flu vaccinations


• Access to Reward Gateway – discount offers at over 350 retailers!


• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.