Claims Manager — Transform Customer Experience (Hybrid)

Suncorp Group; Adelaide; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working model

Employee discounts

Study support

Parental leave

Wellness programs

Job summary

Suncorp Group in Adelaide seeks a Claims Manager to lead landlord insurance claim operations across Australia. You will manage cases from intake to resolution, deliver exceptional customer service, and ensure adherence to policies and guidelines.

The role emphasises building strong client relationships and providing decisive, timely outcomes. The position offers a hybrid work model, supportive team environment, and opportunities for professional development, with parental leave and wellness

Qualifications

• Knowledge of general insurance principles and claims management processes.
• Ability to interpret policy wordings and apply them accurately.
• Strong communication and relationship-building skills.
• Empathy and resilience when supporting customers through difficult situations.
• Excellent time management and organisational skills.
• The ability to prioritise work and manage competing demands.

Responsibilities

• Manage cases and tasks from initial intake through to resolution.
• Deliver high-quality customer service while building positive relationships with clients and stakeholders.
• Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.
• Make informed decisions within delegated authority and communicate outcomes clearly and professionally.
• Maintain accurate records and ensure timely processing of work.
• Build and maintain effective working relationships with customers, colleagues, and external partners.
• Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.
• Identify opportunities to improve processes and achieve positive outcomes.
• Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

Skills

Customer service

Communication

Empathy

Time management

Organisation

Prioritisation

Problem solving

Insurance knowledge

Policy interpretation

Job description

Suncorp Group in Adelaide seeks a Claims Manager to lead landlord insurance claim operations across Australia. You will manage cases from intake to resolution, deliver exceptional customer service, and ensure adherence to policies and guidelines.

The role emphasises building strong client relationships and providing decisive, timely outcomes. The position offers a hybrid work model, supportive team environment, and opportunities for professional development, with parental leave and wellness