Claims Lead — Customer-Centric Building Claims

Community Resources; Queensland; On-site; AUD 65,000 - 85,000; Full time

Job summary

Community Resources in Noosa, Queensland is seeking a Claims Services Officer to manage insurance building claims from start to finish, ensuring exceptional service to clients, insurers, subcontractors, and internal teams.

Are you an organised, customer‑focused administrator who thrives in a fast‑paced environment? Join a supportive, high‑performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.

Responsibilities

• Provide prompt, professional customer service via phone and email
• Manage inboxes, allocate enquiries, and coordinate workflow
• Log new claims and schedule customer appointments
• Process approvals, contracts, payments, and documentation
• Keep customers updated throughout their claim
• Allocate jobs to supervisors and track progress
• Maintain and update internal and insurer systems
• Support admin tasks including invoicing, data entry, and filing
• Ensure compliance, assist with audits, and maintain accurate reporting
• Manage claims end‑to‑end with a customer‑first approach
• Build strong relationships with clients, subcontractors, and teams
• Meet KPIs and contribute to a positive, safety‑

Job description

Community Resources in Noosa, Queensland is seeking a Claims Services Officer to manage insurance building claims from start to finish, ensuring exceptional service to clients, insurers, subcontractors, and internal teams.

Are you an organised, customer‑focused administrator who thrives in a fast‑paced environment? Join a supportive, high‑performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.