Claims Intake & Records Coordinator (Casual, 35 hrs/wk)

UNSW Employees, Location, Alumni; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

UNSW is seeking a Claims Administrator to provide proactive, accurate administrative support to the Claims Team. You will coordinate the progression of employee pay claims, maintain records, prepare standard documentation, and monitor workflows to support timely resolution of claims.

This role reports to the Claims Manager within the People & Culture, Quality and Compliance Team. This casual role is full-time hours (35 hours per week) until the end of 2026, and involves liaising with Payroll

Qualifications

• Relevant qualification with strong administrative work experience.
• Strong attention to detail and organisation skills.
• Excellent level of skills in Microsoft Office software and other applications/databases.

Responsibilities

• Manage claims intake, acknowledge new claims, and complete initial administrative triage (claims).
• Coordinate claim workflows by tracking progress, maintaining action logs, and following up on outstanding items.
• Maintain accurate, confidential records, trackers, file notes, and claim documentation.
• Prepare and proofread standard correspondence, remediation letters, and claim-related documents for review.
• Liaise with employees and internal stakeholders to obtain information and coordinate administrative processes.
• Update reports, monitor claim status and ageing, and support process improvements.
• Ensure compliance with confidentiality, record-keeping, health and safety requirements, and UNSW policies and values.

Skills

Administrative experience

Attention to detail

Organisational skills

Education

Relevant qualification

Tools

Microsoft Office

Job description

UNSW is seeking a Claims Administrator to provide proactive, accurate administrative support to the Claims Team. You will coordinate the progression of employee pay claims, maintain records, prepare standard documentation, and monitor workflows to support timely resolution of claims.

This role reports to the Claims Manager within the People & Culture, Quality and Compliance Team. This casual role is full-time hours (35 hours per week) until the end of 2026, and involves liaising with Payroll