Casual Claims Administrator, 35hrs/wk

UNSW International; Sydney; On-site; AUD 39,000 - 50,000; Full time

Job summary

University of New South Wales in Sydney seeks a Claims Administrator to provide proactive, confidential administrative support to the Claims Team, coordinating the progression of employee pay claims and maintaining accurate records.

You will liaise with Payroll, Finance and HR, manage claim workflows, prepare correspondence, and ensure compliance with UNSW policies. This is a casual full-time role (35 hours per week) until the end of 2026.

Qualifications

• Relevant qualification with strong administrative work experience.
• Strong attention to detail and organisation skills
• Excellent level of skills in Microsoft Office software and other applications/databases.

Responsibilities

• Manage claims intake, acknowledge new claims, and complete initial administrative triage.
• Coordinate claim workflows by tracking progress, maintaining action logs, and following up on outstanding items.
• Maintain accurate, confidential records, trackers, file notes, and claim documentation.
• Prepare and proofread standard correspondence, remediation letters, and claim-related documents for review.
• Liaise with employees and internal stakeholders to obtain information and coordinate administrative processes.
• Update reports, monitor claim status and ageing, and support process improvements.
• Ensure confidentiality, record-keeping, health and safety requirements, and UNSW policies and values.

Skills

Administrative experience

Attention to detail

MS Office

Education

Relevant qualification

Job description

University of New South Wales in Sydney seeks a Claims Administrator to provide proactive, confidential administrative support to the Claims Team, coordinating the progression of employee pay claims and maintaining accurate records.

You will liaise with Payroll, Finance and HR, manage claim workflows, prepare correspondence, and ensure compliance with UNSW policies. This is a casual full-time role (35 hours per week) until the end of 2026.