Claims Coordinator

Centurion; Western Australia; Presencial; AUD 41.000 - 55.000; Jornada completa

Descripción de la vacante

Centurion is seeking a motivated Claims Coordinator to join the Perth team on a six-month fixed-term contract. You will coordinate customer claims from receipt to resolution, working with operations, safety, finance, and customer service to gather information, monitor progress, and maintain accurate records.

This role offers exposure to governance and reporting across national operations. Ideal candidates will have claims administration or related experience, strong attention to detail,

Formación

• Experience in claims administration or similar roles.
• Strong customer service and coordination capabilities.
• Excellent written and verbal communication with high attention to detail.

Responsabilidades

• Coordinate and monitor customer claims through to resolution.
• Liaise with customers, operations, and internal stakeholders to obtain information and progress investigations.
• Collect, review, and maintain supporting documentation and evidence.
• Track outstanding actions and follow up with responsible stakeholders to ensure timely completion.
• Maintain accurate records within MyOSH and other business systems; monitor ageing of claims.
• Prepare reports and updates on claim status, trends and performance metrics.
• Escalate overdue or high-risk matters and support consistent claims management practices.

Conocimientos

Claims administration

Customer service

Coordination

Attention to detail

Time management

Communication

Herramientas

Excel

MyOSH

Descripción del empleo

Claims Coordinator

Perth, WA | 6-Month Fixed-Term Contract

Help us deliver better outcomes for our customers. At Centurion, we are committed to delivering safe, reliable, and customer-focused transport solutions across Australia. As our business continues to grow, we remain focused on providing a consistent and responsive experience for our customers when issues arise.

We are seeking a motivated and detail-oriented Claims Coordinator to join our Perth team on a six-month fixed-term contract. This role has been established to support the effective management and resolution of customer claims across our national operations, ensuring claims are accurately tracked, progressed, and resolved in a timely manner. Working closely with Operations, Safety, Finance, Commercial, and Customer Service teams, you will play an important role in coordinating investigations, maintaining claim records, following up outstanding actions, and supporting positive customer outcomes.

About the Role

As the Claims Coordinator, you will be responsible for coordinating customer claims from receipt through to resolution. You will work with stakeholders across the business to gather information, monitor investigation progress, maintain accurate records, and ensure claims continue moving through the process in line with customer and business expectations. This role provides an opportunity to build strong stakeholder relationships, develop your claims management expertise, and contribute to maintaining high levels of customer service and operational accountability. The role is being offered on a six-month fixed-term basis to support increased claims management activity and improve the timely resolution of customer claims.

Key Responsibilities

• Coordinate and monitor customer claims through to resolution.
• Liaise with customers, operational branches, and internal stakeholders to obtain information and progress investigations.
• Collect, review, and maintain supporting documentation and evidence.
• Track outstanding actions and follow up with responsible stakeholders to ensure timely completion.
• Maintain accurate records within MyOSH and other business systems.
  Monitor claim ageing and assist with the resolution of outstanding claims.
• Prepare reports and updates on claim status, trends, and performance metrics.
• Escalate overdue or high‑risk matters where required.
• Support consistent claims management practices across the business.

About You

To be successful in this role, you will be highly organised, proactive, and comfortable managing multiple priorities. You will have strong attention to detail, excellent communication skills, and the ability to work effectively with stakeholders across a range of departments.

You will bring:

• Experience in claims administration, customer service, coordination, compliance, or a similar role.
• Strong organisational and time‑management skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail and accuracy.
• Intermediate Microsoft Excel skills.
• The ability to manage multiple tasks and competing priorities.
• A proactive and customer‑focused approach.

Desirable

• Experience within transport, logistics, warehousing, or supply chain environments.
• Exposure to customer or insurance claims management.
• Experience using MyOSH or similar management systems.
• Experience preparing reports and analysing data.

Why Join Centurion?

At Centurion, our people are at the heart of our success. We foster a collaborative, safety‑focused culture where employees are supported to develop their skills and make a meaningful contribution.

In this role, you'll have the opportunity to:

• Work closely with stakeholders across the business.
• Develop your expertise in claims management and customer service.
• Build experience in reporting, investigations, and stakeholder coordination.
• Contribute to improving customer outcomes and service delivery.
• Play an important role in supporting our national operations.

Company Overview

Centurion is a premier logistics company with a long‑standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria.

Don't miss out on this exciting opportunity to join a leader in the transportation industry! We are an Equal Opportunity employer, and we encourage applications from women and First Nations People.

Please note that we do not accept applications from recruitment agencies. Direct applicants only.