Claims Consultant (Workers Compensation)

Marsh; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Marsh People Risk in Perth is seeking a Return-to-Work Consultant to provide outsourced return to work and claims consulting services. The role involves managing return-to-work processes, liaising with injured workers, employers, insurers, and medical professionals, and administering injury management software.

You'll develop and maintain return-to-work plans, review claims for progress, and provide strategic advice on claims and injury management.

Qualifications

• Experience in Workers' Comp or injury management (1+ year).
• Experience in claims/injury management with insurers or employers.
• Strong organisation and time management; accuracy.
• Excellent written and verbal communication.
• Proficiency in Word and Excel.
• Willingness to learn workers' compensation nationally.

Responsibilities

• Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.
• Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.
• Liaise with key stakeholders, including injured workers, employers, insurers and medical professionals, to provide updates, gather information, and address concerns throughout the return-to-work process.
• Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.
• Provide proactive and strategic advice to clients on claims and injury management.
• Administer injury management software, generate reports, and maintain accurate documentation and records to support effective injury management practices.

Skills

Workers' Comp

Injury management

Claims processing

Stakeholder liaison

Microsoft Word

Microsoft Excel

Education

Allied health degree (desirable)

Tools

Injury management software

Office suite

Job description

We are seeking a talented individual to join our Workers Compensation team at Marsh People Risk. This role will be based in our Perth office. This is a hybrid role that has a requirement of working at least three days per week in the office.

The Return-to-Work Consultant provides professional outsourced return to work and claims consulting services to Marsh People Risk clients through the administration of injury management software; insurer and other stakeholder liaison and back-office injury management accountabilities. The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

We will count on you to:

• Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.
• Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.
• Liaise with key stakeholders, including injured workers, employers, insurers and medical professionals, to provide updates, gather information, and address concerns throughout the return-to-work process.
• Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.
• Provide proactive and strategic advice to clients on claims and injury management.
• Administer injury management software, generate reports, and maintain accurate documentation and records to support effective injury management practices.

What you need to have:

• Demonstrated experience in Workers Comp and/or injury management (at least 1yr + experience)
• Experience in claims and/or injury management functions at an insurer, employer or other relevant stakeholder.
• Strong organisational and time management skills, with a focus on accuracy and thoroughness.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Willingness to learn workers compensation on a national basis.

What makes you stand out:

• Return to Work Coordinator accreditation (desirable but not essential).
• Tertiary qualifications in allied health (desirable but not essential)
• Experience with claims management and injury management systems.
• Proactive approach to identifying opportunities and managing tasks independently.
• Strong decision-making skills and the ability to evaluate options effectively.
• Willingness to take on additional responsibilities and support the national Workers Compensation team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.