Return to Work Consultant (Workers Compensation)

Marsh McLennan; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Marsh People Risk in Perth is seeking a skilled Return to Work Consultant to deliver outsourced return-to-work and injury management services for our clients. You will coordinate return-to-work plans, liaise with injured workers, employers, insurers, and medical professionals, and manage injury data with our software to support timely and compliant outcomes.

The role is hybrid, requiring three days per week in the office.

Qualifications

• Demonstrated experience in Workers Comp and/or injury management (at least 1yr + experience).
• Experience in claims and/or injury management functions at an insurer, employer or other relevant stakeholder.
• Strong organisational and time management skills, with a focus on accuracy and thoroughness.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Willingness to learn workers compensation on a national basis.

Responsibilities

• Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.
• Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.
• Liaise with key stakeholders, including injured workers, employers, insurers and medical professionals, to provide updates, gather information, and address concerns throughout the return-to-work process.
• Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.
• Provide proactive and strategic advice to clients on claims and injury management.
• Administer injury management software, generate reports, and maintain accurate documentation and records to support effective injury management practices.

Skills

Return to work

Injury management

Claims handling

Microsoft Excel

Education

Allied health degree

Tools

Injury management software

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Workers Compensation team at Marsh People Risk. This role will be based in our Perth office. This is a hybrid role that has a requirement of working at least three days per week in the office.

The Return-to-Work Consultant provides professional outsourced return to work and claims consulting services to Marsh People Risk clients through the administration of injury management software; insurer and other stakeholder liaison and back-office injury management accountabilities. The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

We will count on you to:

• Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.
• Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.
• Liaise with key stakeholders, including injured workers, employers, insurers and medical professionals, to provide updates, gather information, and address concerns throughout the return-to-work process.
• Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.
• Provide proactive and strategic advice to clients on claims and injury management.
• Administer injury management software, generate reports, and maintain accurate documentation and records to support effective injury management practices.

What you need to have:

• Demonstrated experience in Workers Comp and/or injury management (at least 1yr + experience)
• Experience in claims and/or injury management functions at an insurer, employer or other relevant stakeholder.
• Strong organisational and time management skills, with a focus on accuracy and thoroughness.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Willingness to learn workers compensation on a national basis.

What makes you stand out:

• Return to Work Coordinator accreditation (desirable but not essential).
• Tertiary qualifications in allied health (desirable but not essential)
• Experience with claims management and injury management systems.
• Proactive approach to identifying opportunities and managing tasks independently.
• Strong decision-making skills and the ability to evaluate options effectively.
• Willingness to take on additional responsibilities and support the national Workers Compensation team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.