Claims Advisor (Financial Lines)

Marsh; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Marsh is seeking a claims professional to join the Financial Lines team in Sydney or Melbourne. This hybrid role requires three days a week in the office, with responsibility for managing D&O, professional indemnity, and other financial lines claims for a portfolio of SME to ASX-level clients.

You will provide expert coverage advice, advocate for clients, and collaborate with brokers, insurers, claimants and external providers. Strong communication and relationship-building skills are essential.

Qualifications

• Ideally 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and ANZIIF qualifications will be advantageous but not a prerequisite.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

Responsibilities

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high-quality technical advice and support to clients, from first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are protected.
• Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
• Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the company’s processes and Client Service Agreements.
• Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

Skills

Insurance claims experience

Client communication

Relationship management

Education

Law degree (advantageous)

Job description

We are seeking a talented individual to join our Financial Lines team at Marsh. This role will be either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will provide high-level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage. You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients, building trust, delivering exceptional service, and maintaining effective working relationships.

We will count on you to:

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high-quality technical advice and support to clients, from the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
• Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
• Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the company’s processes and Client Service Agreements.
• Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

What you need to have:

• Ideally someone with 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous but not a prerequisite.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

What makes you stand out:

• Willingness to go the extra mile for client satisfaction.
• Ambition to build a solid career foundation in the insurance industry.
• Excellent interpersonal skills and the ability to work well in a team or autonomously.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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