Claims Consultant

Hub24 Management Services Pty Ltd; Sydney; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Genuinely flexible and hybrid ways of

Employee Share Scheme

Additional leave and wellbeing support

Enhanced parental leave and support

Everyday benefits, including discounts

Job summary

HUB24 is hiring a Claims Consultant for a fixed-term contract through December 2027. You’ll support members, beneficiaries and advisers by delivering end-to-end claims management across superannuation and investment products.

Join a team that values empathy, accuracy and timely outcomes. You’ll work in a flexible hybrid environment with opportunities to build specialised expertise in a dynamic financial services platform.

Qualifications

• Experience in claims, case management, or financial services operations.
• Knowledge of superannuation products and regulatory obligations.
• Excellent communication skills with empathy and professionalism.

Responsibilities

• Manage end-to-end claims and member events across superannuation and investment products.
• Assess and administer death, permanent incapacity, terminal illness, financial hardship, compassionate release and family law claims.
• Review documentation to determine claim eligibility and outcomes.
• Coordinate trustee determinations, benefit payments and account activities.
• Build relationships with members, beneficiaries, advisers and trustees.
• Ensure claims are managed in line with legislative and trustee requirements.
• Investigate complex cases, handle escalations and support audits.

Skills

Claims experience

Case management

Superannuation operations

Regulatory knowledge

Stakeholder engagement

Empathy & communication

Education

RG146

ASFA Certificate IV or related qualifications

Job description

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it. Work with smart, collaborative people who get things done. Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned. Grow your career your way, with support to learn, stretch and explore new opportunities.

• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

We're hiring a Claims Consultant for a fixed-term contract opportunity until December 2027. Play a pivotal role in supporting members, beneficiaries and advisers through some of life's most important moments. Managing a broad range of superannuation and investment-related claims, you'll deliver professional, empathetic and end-to-end case management while ensuring accurate, compliant and timely outcomes. Working closely with trustees, advisers, legal representatives and internal stakeholders, you'll combine strong technical knowledge with exceptional customer service to guide complex claims through to resolution. This is an excellent opportunity for someone with claims, superannuation or financial services experience who enjoys making a genuine difference while building deep expertise in a specialist area.

What you’ll be doing

• Manage end-to-end claims and member events across superannuation and investment products.
• Assess and administer death, permanent incapacity, terminal illness, financial hardship, compassionate release and family law claims.
• Review legal, medical and supporting documentation to determine claim eligibility and outcomes.
• Coordinate trustee determinations, benefit payments, account restrictions and account closure activities.
• Build trusted relationships with members, beneficiaries, advisers, trustees and internal stakeholders.
• Ensure all claims are managed in accordance with legislative, regulatory and trustee requirements.
• Investigate complex cases, manage escalations and support audit and reporting activities.
• Contribute to continuous improvement initiatives and provide technical guidance across the broader operations team.

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

• Experience in claims, case management, superannuation administration or financial services operations.
• Strong understanding of superannuation products, claims processes and regulatory obligations.
• Excellent communication skills with the ability to navigate sensitive conversations with empathy and professionalism.
• Strong attention to detail, problem-solving ability and sound judgement.
• Proven ability to manage a complex caseload and competing priorities.
• Confidence building relationships with a broad range of stakeholders.
• RG146, ASFA Certificate IV or related qualifications are advantageous.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences. Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.

Company overview

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange.