Claims Assistant

Employers Mutual Management Pty Ltd; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

EAP access

Company events

Annual incentive

Job summary

EML in Sydney is seeking a Claims Assistant to join the SIG Admin team on a 10‑month full‑time secondment. You will provide admin support to 15–20 Case Managers, handle routine tasks, and help with travel arrangements and documentation.

After training, work-from-home flexibility may be available. The role suits someone with admin or customer service experience looking to grow in insurance and claims management within a supportive, purpose‑driven company.

Qualifications

• Minimum 1 year experience in current role at EML.
• Willingness to explore new experiences in a different business unit and build relationships.
• Strong Microsoft 365 skills including Teams, Outlook and Excel.

Responsibilities

• Provide responsive, professional support to 15–20 Case Managers and other claims support staff.
• Handle liability letters, authorise simple payments, organise travel for claimants, request clinical notes.
• Assist with projects, user acceptance testing and other ad-hoc duties as needed.

Skills

Administration

Customer service

Microsoft Office

Travel bookings

Tools

Teams

Outlook

Excel

SharePoint

Job description

Why Join EML? An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9‑day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand.

EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Forming part of the SIG Admin team, the Claims Assistant role provides admin support to the claims team. Working in a small but high‑performing team, this is a 10‑month, full‑time secondment opportunity based in Sydney office, with work‑from‑home flexibility available once fully trained. We’re now welcoming applications for a Claims Assistant to join our supportive, purpose‑driven team in Sydney on a full‑time, maximum 10‑month contract or secondment. Work in office is expected 3 days per week from 1 February 2027. This is a great opportunity for someone with administration or customer service experience who is looking to build their career in insurance, claims management or a corporate environment.

What you'll be doing:

• Provide responsive, professional and customer focused support to 15‑20 Case Managers and other claims support staff as needed
• Day‑to‑day tasks include liability letters, authorising simple payments, organising travel for claimants and requesting clinical notes
• Additional duties can include participating in projects, new initiatives, user acceptance testing and other ad‑hoc duties as needed by the business
• Responding to queries from both internal and external stakeholders
• Accurate and timely preparation of documentation for referrals to stakeholders
• Create and maintain strong working relationship with both internal and external stakeholders
• Work effectively in a team environment, supporting both planned and unplanned leave as needed

What we’re looking for:

• At least one year experience within current role at EML
• Willingness to explore new experiences in a different business unit, eagerly develop relationships with new work colleagues and learn new claims management systems
• Strong Microsoft skills including: Teams: efficient use of messaging, responding to customers in a timely manner Outlook: managing your own inbox, other inboxes, calendars and invites Excel: confident in use of filters, Pivot Tables and online SharePoint resources

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.

Our people care about making a difference. We are looking for people who share our commitment to positive change.

Once we have found you, we pull out all the stops to keep you.

The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.

You will not be forgotten here.

Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.