Claims Assessor

Randstad Australia; Willoughby City Council; Hybrid; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Randstad Australia is seeking a customer-focused Claims Assessor to join a specialist property insurance team in Chatswood, Sydney. This role focuses on managing a focused portfolio of property claims, applying empathy and problem-solving skills to each case.

You will assess claim details, communicate transparently with customers, and liaise with solicitors, surveyors, and consultants while handling basic claim financials and working across legal, finance, and marketing teams to support outcomes.

Qualifications

• Background in general insurance claims, property law, or conveyancing.
• Experience communicating with customers in sensitive situations.
• Ability to interpret property or legal advice and summarize for stakeholders.

Responsibilities

• Manage an end-to-end portfolio of property-related claims, assessing details and making fair decisions.
• Communicate effectively with customers, keeping them informed and supported through sensitive or complex situations.
• Liaise with external professionals such as solicitors, surveyors, and consultants to gather information and interpret advice.
• Manage basic claim financials, including tracking portfolio expenses and payments.
• Collaborate with internal teams across legal, finance, and marketing.

Skills

Customer communication

Analytical thinking

Financial tracking

Job description

• Location: Chatswood, Sydney (Hybrid - 3 Days In-Office / 2 Days Remote)
• Type: Full-Time - Monday to Friday (37.5 hours/week)

Claims Assessor | Property & Insurance

• Location: Chatswood, Sydney (Hybrid - 3 Days In-Office / 2 Days Remote)
• Salary: $80,000 + Super
• Type: Full-Time - Monday to Friday (37.5 hours/week)

About The Opportunity

We are seeking a customer-focused Claims Assessor to join a specialist property insurance team in Chatswood.

If you bring a background in insurance claims, property law, or conveyancing, this role offers a great opportunity to apply your knowledge in a varied, commercial environment. Instead of high-volume processing, you will manage a focused portfolio of property claims, working through cases with empathy and problem-solving skills.

• Manage an end-to-end portfolio of property-related claims, assessing details and making fair decisions.
• Communicate effectively with customers, keeping them informed and supported through sensitive or complex situations.
• Liaise with external professionals such as solicitors, surveyors, and consultants to gather information and interpret advice.
• Manage basic claim financials, including tracking portfolio expenses and payments.
• Collaborate with internal teams across legal, finance, and marketing.

What We’re Looking For

• Relevant Experience: Background in general insurance claims, property law, or conveyancing.
• Strong Communication: Great interpersonal skills with a natural ability to build rapport and handle difficult conversations with care.
• Analytical Mindset: Comfortable reading property reports or legal advice and breaking them down practically.
• Financial Aptitude: Able to track costs, manage basic claim budgets, and reconcile books.

Work Model & Benefits

• Hybrid Work: 3 days in the Chatswood office (Wednesdays are team anchor days) and 2 days work-from-home.
• Supportive Onboarding: Initial 4-week full-time in-office period to work closely with the Claims Manager, get up to speed, and integrate with the team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.