Claims Assessor

Randstad; Willoughby City Council; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (3 days in-office /

Job summary

Randstad in Chatswood is seeking a dedicated Claims Assessor to manage a focused portfolio of property claims within a specialist insurance team. The role emphasizes empathy, accuracy, and problem-solving while coordinating with solicitors, surveyors, and internal departments.

You will handle end-to-end claims, communicate clearly with clients, and work in a hybrid setup with 3 days in-office and 2 days remote. A background in insurance claims, property law, or conveyancing is valued.

Qualifications

• Background in general insurance claims, property law, or conveyancing.
• Strong interpersonal skills and ability to handle difficult conversations with care.
• Ability to read property reports or legal advice and interpret them practically.
• Financial aptitude to track costs and reconcile books.

Responsibilities

• Manage an end-to-end portfolio of property-related claims, assessing details and making fair decisions.
• Communicate effectively with customers, keeping them informed and supported through sensitive or complex situations.
• Liaise with external professionals such as solicitors, surveyors, and consultants to gather information and interpret advice.
• Manage basic claim financials, including tracking portfolio expenses and payments.
• Collaborate with internal teams across legal, finance, and marketing.

Skills

Insurance claims background

Property law background

Conveyancing background

Job description

• Location: Chatswood, Sydney (Hybrid - 3 Days In-Office / 2 Days Remote)
• Type: Full-Time - Monday to Friday (37.5 hours/week)

About the Opportunity

We are seeking a customer-focused Claims Assessor to join a specialist property insurance team in Chatswood.

If you bring a background in insurance claims, property law, or conveyancing, this role offers a great opportunity to apply your knowledge in a varied, commercial environment. Instead of high-volume processing, you will manage a focused portfolio of property claims, working through cases with empathy and problem-solving skills.

Key Responsibilities

Manage an end-to-end portfolio of property-related claims, assessing details and making fair decisions.

Communicate effectively with customers, keeping them informed and supported through sensitive or complex situations.

Liaise with external professionals such as solicitors, surveyors, and consultants to gather information and interpret advice.

Manage basic claim financials, including tracking portfolio expenses and payments.

Collaborate with internal teams across legal, finance, and marketing.

What We're Looking For

Relevant Experience: Background in general insurance claims, property law, or conveyancing.

Strong Communication: Great interpersonal skills with a natural ability to build rapport and handle difficult conversations with care.

Analytical Mindset: Comfortable reading property reports or legal advice and breaking them down practically.

Financial Aptitude: Able to track costs, manage basic claim budgets, and reconcile books.

Hybrid Work:

3 days in the Chatswood office (Wednesdays are team anchor days) and 2 days work-from-home.

Supportive Onboarding:

Initial 4-week full-time in-office period to work closely with the Claims Manager, get up to speed, and integrate with the team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.