Claims Consultant

Sharp and Carter; North Sydney Council; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Annual discretionary bonus

Dogs in the office

Team events

Professional development opportunities

Job summary

Sharp and Carter is partnering with a growing insurer to hire a Claims Consultant — Complex Property in North Sydney. You will manage end-to-end, high-value property claims, including recoveries, for a portfolio of technically demanding losses.

The role emphasizes complex analysis, good communication with brokers, and collaboration with underwriting. Hybrid 80/20 after training, with a salary of AUD 100,000–110,000 and strong development opportunities.

Qualifications

• Extensive property claims experience is essential.
• Experience with large quantum losses up to several million is preferred.

Responsibilities

• Manage large and complex property claims end-to-end, including recoveries.
• Assess information and make sound, commercially balanced decisions on high-value claims.
• Build strong relationships with brokers and collaborate with underwriting and internal stakeholders.
• Apply judgment and problem-solving skills rather than strictly following process.

Job description

Claims Consultant — Complex Property

Looking for a role where you can move beyond high-volume claims and get your teeth into genuinely complex, high-value property losses?

We're partnering with a growing specialist insurer that is investing heavily in its people, technology and future. This is an opportunity to join a collaborative, close-knit team and take ownership of a portfolio that includes some of the business's largest and most technically demanding property claims.

The Opportunity

As a Claims Consultant, you'll manage a caseload weighted toward complex property claims, from total loss house fire matters through to large quantum losses. You'll be the go-to for the more technically demanding claims in the portfolio, working end-to-end from lodgement through to settlement.

You'll be responsible for:

• Managing large and complex property claims end-to-end, including recoveries
• Assessing information and making sound, commercially balanced decisions on claims of significant value
• Building strong relationships with brokers
• Working collaboratively with underwriting and other internal stakeholders
• Applying judgement and problem-solving skills to each claim rather than simply following process

This is a role for someone who genuinely enjoys the complexity and critical thinking that comes with larger, higher-value property claims, not a standard, high-volume portfolio.

About You

Extensive property claims experience is essential, ideally including exposure to large quantum losses, up to 5 million.

You’ll be someone who:

• Has strong, demonstrated experience managing complex or large-value property claims
• Demonstrates strong attention to detail
• Enjoys investigating and solving problems
• Has excellent communication and relationship-building skills
• Thrives in a collaborative, close-knit team environment

Why Join?

• Location:North Sydney
• Salary:$100,000-$110,000, depending on experience
• Hours: 8.30-5 pm
• Hybrid 80/20 working model after training
• Annual discretionary bonus
• Strong internal career progression and development opportunities
• Exposure across multiple areas of the business
• Significant investment in technology and innovation
• Highly accessible leadership
• Industry networking and professional development opportunities
• Dogs in the office
• Team events, Friday afternoon drinks and regular social activities
• Community partnerships and a genuine commitment to giving back