Claims Advisor - Common Law

Suncorp; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform

Incentives

Hybrid working

Parental leave 20 weeks

Study support

Wellbeing coaching

Employee discounts

Volunteer leave

Diversity & inclusion

Job summary

Suncorp is seeking a NSW CTP Common Law Claims Advisor in Sydney. You will leverage legal expertise to manage complex personal injury claims, negotiate outcomes, and ensure fair customer solutions within a hybrid work setup.

Ideal candidates bring a legal background, strong negotiation and analytical skills, and the ability to collaborate with solicitors, medical professionals and internal teams to drive timely resolutions while complying with regulatory requirements.

Qualifications

• Qualified lawyer or legal professional with transferable skills.
• Experience with personal injury/CTP claims is a plus.
• Strong negotiation, analytical and stakeholder skills essential.

Responsibilities

• Manage a portfolio of complex Common Law personal injury claims from lodgement through to resolution.
• Develop and execute effective claims strategies for timely outcomes.
• Review medical, financial, rehabilitation and investigative evidence to support decisions.
• Negotiate with claimants, solicitors and stakeholders across pre-proceedings and litigated claims.
• Attend settlement conferences and hearings as required.
• Collaborate with customers, legal teams, and advisors to ensure compliant handling.

Skills

Negotiation skills

Analytical thinking

Stakeholder management

Communication skills

Decision making

Claims handling

Education

Law degree

Job description

NSW CTP Common Law Claims Advisor
Sydney NSW | Permanent Full-Time | Hybrid Working

Take your legal or personal injury experience in a different direction!

Are you a lawyer or legal professional looking to move beyond traditional legal practice?

Join Suncorp's NSW CTP Claims team as a Common Law Claims Advisor in Sydney, and use your legal, negotiation and analytical skills to manage complex personal injury claims and deliver fair outcomes for customers.

What makes this role different?

Common Law claims require more than following a process. You'll assess complex information, develop claim strategies, negotiate confidently and make sound decisions while working with customers, solicitors, medical professionals and internal specialists.

If you've tried traditional legal practice and are looking for a different career path, this is an opportunity to put your legal skills to work in a new way.

What you'll do

• Manage a portfolio of complex Common Law personal injury claims from lodgement through to resolution
• Develop and execute effective claims strategies to achieve timely and sustainable outcomes
• Review and interpret medical, financial, rehabilitation and investigative evidence
• Negotiate with claimants, solicitors and other stakeholders across pre-proceedings and litigated claims
• Attend settlement conferences and hearings as required
• Build strong relationships with customers and their legal representatives
• Make fair, informed decisions using your judgement and analysis
• Work closely with Technical Advisors, Injury Management Advisors and Legal teams
• Ensure claims are managed in line with legislation, regulatory requirements and internal procedures

What you'll bring

We're looking for people who are comfortable with complexity, confident having challenging conversations and motivated by finding fair and effective solutions.

You may be:

• A lawyer or legal professional who has worked in a law firm and is looking to take your career in a different direction
• Someone with personal injury experience looking to broaden your career
• An insurance or claims professional with strong negotiation, analytical and stakeholder skills
• Someone with experience in a personal injury environment, including areas such as plaintiff law, medical negligence or other forms of personal injury

You’ll also bring:

• Strong written and verbal communication skills
• The confidence to engage with customers, solicitors and a range of stakeholders
• Strong negotiation, conflict resolution and decision-making skills
• The ability to analyse complex information and exercise sound judgement
• A strategic and solutions-focused approach to claims management
• The ability to manage competing priorities and work independently
• CTP experience is not essential. We’re more interested in your transferable skills, experience and genuine interest in building a career in Common Law.

What You’ll Enjoy

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***********@suncorp.com.au for a confidential conversation.