Claims Advisor

Suncorp Group; Newcastle; Híbrido; AUD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Shine platform access

Hybrid working

Paid parental leave

Paid study support

Volunteer leave

Employee discounts

EAP access

Resumo da oferta

Suncorp Group is seeking a Claims Advisor to join our Workers Compensation team in Newcastle on a permanent full-time basis. You will manage a portfolio of personal injury claims, reviewing medical and financial reports to support accurate claim assessments.

The role offers a hybrid work arrangement with three days a week from home post-training, and opportunities to access Shine perks, performance incentives and ongoing professional development.

Qualificações

• Experience managing workers' compensation or personal injury claims.
• Strong communication and negotiation with claimants and providers.
• Understanding of NSW state legislation affecting claims.

Responsabilidades

• Review medical, financial, investigative and rehabilitation reports to assess claims.
• Ensure legislative timeframes are met during ongoing claim reviews.
• Adopt strategies to resolve claims cost-effectively.
• Ensure early access to rehabilitation for optimal recovery.
• Provide excellent customer service to legislative authorities, employers and injured workers.

Conhecimentos

Workers' comp claims

Personal injury claims

Empathy and customer care

Verbal communication

Administrative skills

Stakeholder liaison

Descrição da oferta de emprego

Claims Advisor

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

Job Description

Claims Advisor

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

We are looking for a Claims Advisor to join our Workers Compensation team on a permanent full-time basis and manage a portfolio of personal injury claims.

This role is based at our Newcastle office. We also offer a hybrid work environment meaning you get to work from the comfort of your own home 3 days per week, post training.

What You’ll Do

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

What You’ll Bring

• Previous Workers Compensation claims or personal injury claims experience with a track record for delivering results.
• Ability to demonstrate compassion and empathy for the customer.
• Allied Health experience desirable.
• Excellent verbal communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams.
• Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the State legislation.
• Strong commitment and a high degree of integrity to help meet and exceed customer expectations.
• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.