Workers Compensation Case Management Specialist

Busways Group; Ku-ring-gai; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Team lunches and events

On-site parking

Staff shuttle

Fitness Passport

Employee Assistance Program

Lunch Club

Job summary

Busways in NSW is seeking a Workers Compensation Case Management Specialist to coordinate claims and injury management activities, supporting recovery and return-to-work outcomes in a self-insurance environment.

You will manage an end-to-end portfolio, apply complex legislative requirements, and collaborate with injured workers and stakeholders to drive positive, compliant outcomes.

Qualifications

• Minimum 5 years’ experience in workers' compensation claims management.

Responsibilities

• Proactively coordinate and manage all aspects of an injured worker's notification and/or claim to drive positive outcomes for worker and Busways.
• Manage an end-to-end portfolio of workers compensation claims within our self-insurance framework in line with legislation and standards.
• Apply and communicate complex legislative requirements and workers compensation processes to entitlements and benefits.
• Early injury management planning with injured workers and stakeholders to support recovery and return to work outcomes.
• Provide expert advice on workers compensation and injury management strategies to stakeholders.
• Enter accurate and timely claims management data to comply with data quality requirements.
• Uphold SIRA Customer Service Principles with a person-centric claims process.
• Perform ad-hoc tasks as directed.

Skills

Interpersonal skills

Stakeholder engagement

Written communication

Verbal communication

Attention to detail

Autonomous

Organised

Problem solving

Tools

Microsoft Office

Power Automate

Job description

Ready for your next opportunity? Bring your excellent time management and organisation skills to Busways’! We’re looking for a Workers Compensation Case Management Specialist to manage claims and injury management activities, supporting positive recovery and return-to-work outcomes while ensuring compliance within a self-insurance environment. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!

What You’ll Be Doing

• Proactively coordinate and manage all aspects of an injured worker's notification and/or claim including claim management, treatment, rehabilitation and recovery to drive positive outcomes for both the worker and Busways
• Manage an end-to-end portfolio of workers compensation claims involving both physical and psychological injuries to deliver best practice claims and injury management services within our self-insurance framework in line with legislation, SIRA Standards of Practice and Busways' Injury Management Program
• Apply and communicate complex legislative requirements and workers compensation processes to meet both legislative and Busways requirements in relation to entitlements and benefits
• Early injury management planning in collaboration with injured workers and other key stakeholders to support recovery and return to work outcomes
• Provide expert advice on a range of workers compensation, injury management and recovery at work related issues and strategies to support workers, managers, operational leaders and other key stakeholders
• Enter accurate and timely claims management data to comply with SIRA's data quality requirements
• Uphold SIRA Customer Service Principles with a focus on early intervention and support to facilitate a "person-centric" claims management process
• Perform ad-hoc tasks and other duties as directed

What You’ll Bring

• Minimum 5 years’ experience in workers compensation claims management
• Experience working within self-insurance (highly regarded)
• Strong interpersonal and communication skills with the ability to manage complex or sensitive situations with professionalism
• Experience using Microsoft Office, with an ability to learn and work with workflows and Power Automate.
• Strong stakeholder engagement, written and verbal communication and relationship-building skills, with a professional approach when working with internal and external stakeholders.
• A proactive, autonomous and organised approach, with strong attention to detail, a willingness to learn and the ability to think creatively and outside the box.
• Must be an Australian Citizen, Permanent Resident or have valid, unrestricted working rights.

What We Offer You

• Career growth opportunities
• Flexible work - up to two working from home days + flexible start/finish times
• A supportive team culture with regular lunches and social events
• Employee Referral Program - generous cash bonuses
• Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
• Free secure on-site parking
• Free staff shuttle from Central Coast & Blacktown
• Fitness Passport - discounted access to multiple fitness facilities
• Confidential support via Telus Health’s Employee Assistance Program
• Office Lunch Club - quality discounted meals made easy

Who We Are

For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

Please Note:

The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

Questions?

Please reach out to the recruiter assigned to this position! All application will be personally reviewed by one of our Talent Acquisition team members.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

No agency applications, please