Claims Administrator - On-Site Project Coordination

Robert Half Australia; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Robert Half Australia is seeking a Claims Administrator to support residential and commercial repair projects across Western Australia, coordinating communications between insurers, policyholders and trades. This on-site role focuses on end-to-end claims administration to keep projects on track and stakeholders informed.

You will manage new claims, upload site photos and reports, support scheduling and ensure compliance with insurer rates.

Qualifications

• Minimum demonstrated experience in insurance building, restoration, or construction administration.
• Experience using project management systems such as Prime or End Data, or ability to learn new systems quickly.
• Excellent written and verbal communication skills, including a professional phone manner.

Responsibilities

• Set up new claims in the project management system and track progress from initial report to final invoicing.
• Act as primary contact for insurers, loss adjusters, and policyholders with regular updates.
• Collate and upload site photos, reports, and scopes of work to insurer portals.
• Support Supervisors with trade scheduling and subcontractor compliance documentation.
• Prepare and issue progress claims, manage variations, and ensure invoicing aligns with insurer rates.

Skills

Customer-first mindset

Organised

Detail-oriented

Stakeholder management

Communication skills

Tools

Prime

End Data

Insurer portals

Job description

Robert Half Australia is seeking a Claims Administrator to support residential and commercial repair projects across Western Australia, coordinating communications between insurers, policyholders and trades. This on-site role focuses on end-to-end claims administration to keep projects on track and stakeholders informed.

You will manage new claims, upload site photos and reports, support scheduling and ensure compliance with insurer rates.