CIAM Operations Team Lead

Peoplebank; Gold Coast City; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Peoplebank is recruiting for a Customer Identity and Access Management (CIAM) Operations Team Lead on an 18-month contract with hybrid work locations across ACT, NSW and QLD. The role requires NV1 clearance and Australian citizenship.

Lead a high-profile identity platform, drive operational excellence, and coordinate releases and change. Leading a CIAM operations team, you will improve monitoring, runbooks and incident reduction while ensuring reliability and performance for a complex SaaS/cloud

Qualifications

• Strong OAuth 2.0 / OIDC expertise.
• Proven operations leadership and performance improvement.
• Strong stakeholder management and coordination.
• Experience creating/maintaining operational documentation.
• Experience with high-volume, externally facing digital services.
• SaaS/cloud identity experience and observability/log analytics tools.
• APIs (REST/JSON), certificates/secrets, integration troubleshooting.

Responsibilities

• Lead and coach the CIAM ops team; manage priorities and service outcomes
• Monitor platform performance; report on operational metrics
• Manage incidents/end-to-end investigations (logs, root cause)
• Coordinate releases and operational change
• Improve SOPs/runbooks and cross-team operating processes

Skills

OAuth/OIDC

Operations Leadership

Stakeholder Management

Documentation

Observability

SaaS Identity

APIs & Integrations

Job description

Role: Customer Identity and Access Management (CIAM) Operations Team Lead
Contract: 18 months initial contract, possible extension
Locations: ACT, NSW, and QLD - hybrid

Clearance: must be able to obtain NV1

Eligibility: Australian citizens only

About the Role:

Lead a CIAM operations team to ensure the reliability, stability and performance of a high-profile identity platform. Drive operational excellence through improved monitoring/observability, runbooks, incident reduction, process optimisation and automation.

Key responsibilities

• Lead and coach the CIAM ops team; manage priorities and service outcomes
• Monitor platform performance; report on operational metrics
• Manage incidents/end-to-end investigations (logs, root cause)
• Coordinate releases and operational change
• Improve SOPs/runbooks and cross-team operating processes

Qualifications

• Strong OAuth 2.0 / OIDC, token lifecycle, federation, authN/authZ knowledge
• Proven operations leadership (capability uplift, performance support, continuous improvement)
• Strong stakeholder management and coordination skills
• Experience creating/maintaining operational documentation
• High-volume, externally facing digital service
• SaaS/cloud identity (or hybrid) + observability/log analytics tools
• APIs (REST/JSON), certificates/secrets, integration troubleshooting

Role closing on 23rd Sep 2026.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.