CIAM Operations Team Lead

Akkodis; Canberra; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Weekly pay

Upskilling opportunities

EAP support program

Dedicated account management support

Consultant gatherings and events

Job summary

Akkodis seeks a CIAM Service Manager / CIAM Operations Team Lead to lead a high-volume enterprise identity service in a large digital environment. You will oversee a CIAM operations team, manage incidents, releases, and continuous improvement, and provide technical leadership across CIAM technologies.

This 18-month engagement requires Baseline/NV1 clearance and locations across ACT, NSW, VIC or QLD. Experience with OAuth 2.0, OIDC, and identity federation is essential, along with strong

Qualifications

• Knowledge of OAuth 2.0, OIDC and identity federation.
• Strong operational leadership and team development experience.
• Proven ability to manage incidents, releases and root cause analysis.

Responsibilities

• Lead and mentor a CIAM Operations team to deliver high-quality service outcomes.
• Monitor platform performance and ensure operational reliability and stability.
• Manage releases, incidents, problem investigations, and root cause analysis.
• Drive continuous improvement including automation and process optimization.
• Develop and maintain runbooks, procedures and support documentation.
• Collaborate with stakeholders to resolve complex issues and improve observability.

Skills

Leadership of operations teams

Stakeholder engagement

Incident management

Problem solving

Tools

OAuth 2.0

OIDC

APIs

Observability tools

CIAM platforms

Job description

• CIAM Service Manager / CIAM Operations Team Lead
• Lead Critical Identity Services in a Large-Scale Digital Environment
• Clearance: Baseline/NV1
• Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

• 18-Month Engagement
• CIAM Service Manager / CIAM Operations Team Lead
• Lead Critical Identity Services in a Large-Scale Digital Environment
• Clearance: Baseline/NV1
• Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

The Company

Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians. This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.

The Role

As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform. You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.

You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.

Responsibilities

• Lead and mentor a CIAM Operations team to deliver high-quality service outcomes
• Monitor platform performance and ensure operational reliability and stability
• Manage releases, incidents, problem investigations, and root cause analysis
• Drive continuous improvement initiatives including automation and process optimization
• Develop and maintain operational procedures, runbooks, and support documentationCollaborate with internal stakeholders and technical teams to resolve complex issues
• Improve observability, monitoring, and operational reporting capabilities
• Support the ongoing enhancement of identity and access management services
• Foster a culture of operational excellence and continuous learning

Requirements

• Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows
• Demonstrated experience leading and developing operational support teams
• Strong organizational skills with the ability to manage competing priorities
• Proven stakeholder engagement and collaboration capabilities
• Experience developing and maintaining operational processes and documentation
• Understanding of token lifecycle management and CIAM operational practices
• Positive commitment to supporting diverse communities and inclusive service delivery

Highly Regarded

• Experience supporting high-volume, externally facing digital platforms
• Experience with SaaS and cloud-hosted identity services
• Experience using observability and log analytics tools
• Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting
• Experience within large government or enterprise environments

Joining Akkodis as a Consultant

• Weekly pay
• No payrolling processing fees
• Upskilling opportunities and training discounts
• Consultant gathering events
• Akkodis SME meetups and information sessions
• EAP support program
• Dedicated account management support team

Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications from candidates of diverse backgrounds.