CIAM Operations Lead — Identity & Access Management

Akkodis; Canberra; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Weekly pay

Upskilling opportunities

EAP support program

Dedicated account management support

Consultant gatherings and events

Job summary

Akkodis seeks a CIAM Service Manager / CIAM Operations Team Lead to lead a high-volume enterprise identity service in a large digital environment. You will oversee a CIAM operations team, manage incidents, releases, and continuous improvement, and provide technical leadership across CIAM technologies.

This 18-month engagement requires Baseline/NV1 clearance and locations across ACT, NSW, VIC or QLD. Experience with OAuth 2.0, OIDC, and identity federation is essential, along with strong

Qualifications

• Knowledge of OAuth 2.0, OIDC and identity federation.
• Strong operational leadership and team development experience.
• Proven ability to manage incidents, releases and root cause analysis.

Responsibilities

• Lead and mentor a CIAM Operations team to deliver high-quality service outcomes.
• Monitor platform performance and ensure operational reliability and stability.
• Manage releases, incidents, problem investigations, and root cause analysis.
• Drive continuous improvement including automation and process optimization.
• Develop and maintain runbooks, procedures and support documentation.
• Collaborate with stakeholders to resolve complex issues and improve observability.

Skills

Leadership of operations teams

Stakeholder engagement

Incident management

Problem solving

Tools

OAuth 2.0

OIDC

APIs

Observability tools

CIAM platforms

Job description

Akkodis seeks a CIAM Service Manager / CIAM Operations Team Lead to lead a high-volume enterprise identity service in a large digital environment. You will oversee a CIAM operations team, manage incidents, releases, and continuous improvement, and provide technical leadership across CIAM technologies.

This 18-month engagement requires Baseline/NV1 clearance and locations across ACT, NSW, VIC or QLD. Experience with OAuth 2.0, OIDC, and identity federation is essential, along with strong