Chief Operating Officer

Many Rivers Regional Housing Management Services Aboriginal Corporation; Port Macquarie; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Two-week paid Christmas shutdown

Flexible working arrangements

Career development

Leadership pathways

Supportive workplace

Job summary

Many Rivers Regional Housing Management Services Aboriginal Corporation seeks an experienced Chief Operating Officer to lead housing operations, tenancy management, asset maintenance and inspections across northern NSW. The role requires an Aboriginal leader who can translate strategy into measurable results and strengthen teams.

You’ll work with the CEO and Executive Leadership Team, guiding performance, compliance and continuous improvement while delivering high‑quality housing services to

Qualifications

• Proven leadership in senior operational management within housing or similar sectors.
• Strong understanding of Aboriginal community housing and regulatory requirements.
• Ability to lead multiple sites and complex portfolios.

Responsibilities

• Provide executive leadership across housing operations, tenancy, assets and inspections.
• Set clear targets, monitor KPIs and drive accountability.
• Develop managers, strengthen teams and implement practical improvements.
• Manage budgets, procurement and asset investment priorities in collaboration with CFO.
• Build relationships with Aboriginal Land Councils, Housing Office and government agencies.

Education

Management qualifications

Housing/related discipline

Tools

NRSCH knowledge

Job description

Many Rivers Regional Housing Management Services Aboriginal Corporation – Port Macquarie NSW

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED POSITION

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED POSITION

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

Lead with Purpose. Drive Performance. Strengthen Communities.

An exciting executive leadership opportunity to shape the future of Aboriginal community housing across northern NSW.

We're looking for an experienced, driven and capable Chief Operating Officer to lead our housing operations and help deliver the next chapter of organisational growth and improvement.

This is an opportunity for an accomplished Aboriginal leader who thrives on responsibility, inspires high-performing teams and knows how to turn organisational strategy into practical, measurable results.

As a key member of our Executive Leadership Team, you'll oversee our housing services, tenancy management, asset management, property maintenance and inspections across a large and geographically diverse housing portfolio.

Working directly with the Chief Executive Officer, you'll play a central role in strengthening operational performance, developing our managers, improving service delivery and ensuring our housing services meet the needs of Aboriginal families and communities.

We're looking for a leader who combines strategic thinking with practical action - someone who builds strong teams, takes ownership of results and makes things happen.

What You’ll Be Leading

As Chief Operating Officer, you'll provide executive leadership across our core housing operations, with responsibility for:

• Operational Leadership - Lead our Housing, Assets and Property Inspections teams, establishing clear priorities, improving coordination and ensuring consistent, high-quality service delivery.

• Housing & Tenancy Management - Oversee tenancy operations, occupancy, vacancies, arrears, tenant services and tenancy sustainment to achieve positive housing outcomes.

• Asset Management & Maintenance - Lead the management of our housing assets, ensuring effective maintenance programs, contractor performance, property standards and capital works coordination.

• Property Inspections - Oversee our regional property inspection program, ensuring inspections are completed, findings are addressed and property information is accurate and reliable.

• Performance & Accountability - Establish clear operational targets, monitor key performance indicators and support managers to achieve measurable results.

• People Leadership & Development - Lead, mentor and develop operational managers, strengthen team capability and promote a positive, accountable and high-performing workplace.

• Continuous Improvement - Identify opportunities to improve services, strengthen systems, streamline processes and introduce practical solutions that deliver lasting improvements.

• Financial & Resource Management - Work collaboratively with the Chief Financial Officer to manage operational budgets, resources, procurement and asset investment priorities.

• Stakeholder Relationships - Build strong, respectful relationships with Aboriginal Land Councils, the Aboriginal Housing Office, government agencies and community stakeholders.

• Compliance & Risk Management - Ensure operational services meet applicable housing regulations, contractual requirements, safety standards and organisational expectations.

You'll have direct leadership responsibility for our Housing Manager, Assets Manager and Inspections Coordinator, working collaboratively with other executive and corporate functions.

The Leader We’re Looking For

We're seeking an experienced executive or senior operational leader with the confidence, professional judgement and capability to lead complex housing services across multiple locations.

You’ll bring:

• Proven leadership experience - A strong track record in senior operational management within community housing, property management, government, not-for-profit organisations or comparable service delivery environments.

• Housing sector knowledge - A sound understanding of Aboriginal community housing, including the National Regulatory System for Community Housing (NRSCH) and Aboriginal Housing Office requirements.

• Strong operational capability - Experience leading housing, tenancy, property management, asset management, maintenance or comparable operational services.

• Performance-focused leadership - Demonstrated ability to establish clear expectations, manage performance, improve accountability and achieve measurable outcomes.

• People management expertise - The ability to develop capable managers, build effective teams and address operational challenges with confidence and professionalism.

• Commercial and financial awareness - Experience managing operational resources, budgets, contractors and service delivery performance.

• Excellent communication skills - The ability to engage confidently with employees, executives, Directors, government agencies and community stakeholders.

• Cultural leadership - A strong commitment to Aboriginal self-determination, culturally safe service delivery and positive outcomes for Aboriginal families and communities.

• Strategic and practical thinking - The ability to see the bigger picture while remaining focused on implementation, accountability and results.

Relevant tertiary qualifications in management, business, housing or a related discipline will be highly regarded, although substantial senior leadership experience is equally valued.

Experience leading organisational change, service improvement or operational transformation would be particularly advantageous.

Aboriginal or Torres Strait Islander heritage is an essential requirement of this identified position.

Your Opportunity to Make a Lasting Impact

We're entering an important period of organisational development, with significant investment in our people, technology, infrastructure and service delivery.

This is an opportunity to help shape how our organisation operates, strengthen management capability and establish the systems, standards and accountability needed to deliver consistently high-quality housing services.

You’ll work closely with the CEO and Executive Leadership Team, contribute to organisational strategy and have genuine responsibility for delivering operational improvements across our housing portfolio.

We value leaders who are approachable, decisive, accountable and committed to developing the people around them.

We’re not simply looking for someone to maintain existing operations. We’re looking for a leader who can help take our organisation forward.

Lead with purpose. Build strong teams. Deliver better housing outcomes.

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED POSITION

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

Grow Your Career. Build Your Future. Strengthen Our Communities.

Join an Aboriginal community-controlled organisation investing in Aboriginal employment, professional development and future leaders.

Many Rivers Regional Housing is a not-for-profit Aboriginal community-controlled housing organisation supporting Aboriginal families and communities from Tweed Heads to Taree. Managing more than 720 homes across northern NSW, we're entering an exciting new chapter, with significant investment in our people, technology and services.

We're looking for positive, energetic and motivated Aboriginal and Torres Strait Islander people who want to build their careers, develop new skills and contribute to the future of Aboriginal community housing. Whether you're looking to develop your professional capabilities, take on greater responsibility or progress towards leadership, we want to support you to succeed.

Why Join Many Rivers?

• Two-week paid Christmas shutdown - Including seven additional paid working days for eligible employees who start before 1 December 2026.

• Work-life balance - Flexible working arrangements and additional leave benefits following probation.

• Career development - Training, mentoring and opportunities to develop your professional skills.

• Leadership pathways - Opportunities to build experience, take on responsibility and develop leadership potential.

• Supportive workplace - A commitment to employee development, teamwork and professional growth.

Build a meaningful career while contributing to stronger Aboriginal communities.

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED POSITION

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED POSITION