Chief Concierge

The Star Entertainment Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Star Brisbane is seeking a Chief Concierge to lead the Concierge and Bell Services teams, reporting to the Hotel Operations Manager, and to ensure flawless arrivals, stays and departures for guests in our luxury hotel.

You will inspire a team of 30+ colleagues, manage VIP arrivals and events, build strong partnerships with luxury providers and internal stakeholders, and drive service excellence through coaching and tight operational standards.

Qualifications

• Previous experience as a Chief Concierge, Assistant Concierge or similar leadership role within a luxury hotel.
• Strong leadership skills with a proven ability to inspire, coach and develop teams.
• Exceptional guest service and relationship-building abilities.
• Experience managing VIP guest experiences and luxury service standards.
• Outstanding communication and problem-solving skills.
• Strong organisational skills and the ability to manage competing priorities.
• Hospitality qualifications or equivalent experience highly regarded.

Responsibilities

• Lead the day-to-day operation of the Concierge team
• Inspire, develop and manage a high-performing Concierge and Bell Services team of over 30 team members
• Deliver exceptional guest experiences through world-class service and attention to detail
• Oversee VIP arrivals, departures and special events to ensure flawless execution
• Build strong relationships with internal stakeholders, luxury service providers and local business partners
• Ensure guests receive expert local knowledge, travel assistance, reservations and recommendations
• Drive service excellence through coaching, mentoring and performance management
• Maintain operational standards, administrative records and departmental procedures
• Monitor guest feedback and implement continuous improvements to service delivery
• Ensure compliance with company policies, safety requirements and service standards

Skills

Leadership

Guest service

VIP service

Communication

Problem solving

Organization

Education

Hospitality qualifications

Job description

The Star Entertainment Group – Brisbane QLD

1d ago , from The Star Entertainment Group

Lead a world-class guest experience as Chief Concierge at The Star Brisbane.

The Star Brisbane is Australia's newest entertainment destination, located at the heart of the Queen's Wharf Brisbane precinct. Home to world-class restaurants, bars, luxury hotels and premium event spaces, we're redefining hospitality in Brisbane and creating exceptional experiences for our guests every day.

Reporting to the Hotel Operations Manager, you'll lead the Concierge and Bell Services teams, ensuring every guest arrival, stay and departure is seamless, memorable and delivered to the highest luxury hospitality standards. This is an exciting opportunity for an experienced hospitality leader who is passionate about service excellence, team development and creating unforgettable guest experiences.

A few of your responsibilities

• Lead the day-to-day operation of the Concierge team


• Inspire, develop and manage a high-performing Concierge and Bell Services team of over 30 team members


• Deliver exceptional guest experiences through world-class service and attention to detail


• Oversee VIP arrivals, departures and special events to ensure flawless execution


• Build strong relationships with internal stakeholders, luxury service providers and local business partners


• Ensure guests receive expert local knowledge, travel assistance, reservations and recommendations


• Drive service excellence through coaching, mentoring and performance management


• Maintain operational standards, administrative records and departmental procedures


• Monitor guest feedback and implement continuous improvements to service delivery


• Ensure compliance with company policies, safety requirements and service standards

What we're looking for

• Previous experience as a Chief Concierge, Assistant Concierge or similar leadership role within a luxury hotel environment


• Strong leadership skills with a proven ability to inspire, coach and develop teams


• Exceptional guest service and relationship-building abilities


• Experience managing VIP guest experiences and luxury service standards


• Outstanding communication and problem-solving skills


• Strong organisational skills and the ability to manage competing priorities


• Hospitality qualifications or equivalent experience highly regarded

About you

You are a hospitality professional who understands that exceptional service is found in the details. You lead from the front, inspire your team to exceed guest expectations and thrive in a fast-paced luxury hotel environment. Known for your professionalism, local knowledge and commitment to service excellence, you create memorable experiences that keep guests returning time and time again.

What we can offer you

• Complimentary buffet meal on every shift


• Up to 30% discounts across The Star's restaurants and accommodation


• Career development and leadership growth opportunities


• Access to training and professional development programs


• Generous team member benefits and recognition programs


• The opportunity to work within Brisbane's newest luxury hotel and entertainment destination


• A culture that celebrates diversity, collaboration and professional growth

About us

The $3.6 billion Queen's Wharf Brisbane development is transforming the city and delivering a vibrant new tourism, leisure and entertainment destination. As part of The Star Entertainment Group, we're creating a world-class precinct featuring award-winning dining, luxury hotels, premium entertainment and unforgettable guest experiences.

It's your move

If you're ready to lead one of Brisbane's premier concierge teams and create exceptional guest experiences every day, we'd love to hear from you.