Charter Reservations Consultant (Maternity Leave Contract)

ComfortDelGro Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CDC NSW's Charter division in St Marys seeks a Charter Reservations Consultant to join on a 12 month fixed-term maternity leave contract, reporting to the Charter Reservations Manager. The role provides administration support to the Charter team and delivers excellent customer service to clients.

Responsibilities include responding to inbound communications, processing quotes and bookings, invoicing, attending face-to-face meetings, and liaising with internal and external stakeholders to ensure

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Excellent time management and organisational skills.
• Fast and accurate data entry with attention to detail.
• Able to work with minimal supervision and manage multiple priorities.

Responsibilities

• Respond to inbound communications (phone and email) in a timely manner.
• Respond and process quotes/bookings/correspondence from customers with high accuracy.
• Ensure KPI targets and correct margins are met.
• Maintain high customer service standards at all times.
• Invoicing as required.
• Attend face-to-face customer meetings as needed.
• Undertake general office duties and ad hoc tasks.
• Liaise with internal and external stakeholders.

Skills

Customer service

Time management

Data entry

Organisational skills

Communication skills

Team player

Independent work

Tools

Microsoft Office

Job description

About the Role:

The Charter division at CDC NSW is currently looking for a dynamic and passionate Charter Reservations Consultant to join the team at our St. Marys office in Western Sydney on a 12 month, fixed-term Maternity Leave contract. Reporting to the Charter Reservations Manager, this role will provide administration support to Charter team and excellent customer service to our clients.

Key Responsibilities and Duties:

• Responding to inbound communications (phone and email) in a timely manner
• Respond and process all quotes/bookings/correspondence from customers in a timely manner with high attention to detail
• Ensure we are meeting KPI’s and correct margins
• Ensuring customer service standards are always adhered to
• Invoicing as required
• Face to Face customer meetings as required
• General office duties and other ad hoc tasks as required
• Liaising with key stakeholders both internally and externally

About You:

• A positive and strong team player with exceptional customer service skills
• Excellent time management and organisational skills
• Fast and accurate data entry skills
• Personable, well-presented in person and on the phone
• Excellent written, verbal communication and interpersonal skills
• Detail oriented with attention to accuracy.
• Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities.
• Intermediate level Microsoft Office skills
• An ability to work with minimal supervision

About CDC NSW:

CDC NSW is the largest private bus operator in NSW. Our reputation is built on a proven record of delivering safe, reliable and timely connections that help people get where they need to be.

Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs. We are a down to earth business that prioritises authenticity over corporate formalities.

CDC NSW parent company is ComfortDelGro Corporation Australia (CDC) who are one of the largest global land transport companies.ComfortDelGro Corporation Australia (CDC) operates in seven countries with over 24,300 employees and serves more than 2 million commuters daily.

CDC is an Equal Employment Opportunity (EEO) employer committed to attracting and developing adiverseworkforce that reflects the communities we serve.We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islanders, people who identify as LGBTQIA+, individuals with a disability and those from culturally and linguisticallydiversebackgrounds.