Change Manager | Act Government

Charter Diligence; Canberra; Hybrid; AUD 152,000 - 179,000; Full time

Benefits offered by this job

Early cash advances on approved timesh

Hybrid work arrangements

Job summary

Acting as Change Manager for a major ACT Government technology transformation, you will lead the rollout of a Time and Attendance system and drive adoption across multiple business areas. The role emphasizes hands-on change delivery, readiness assessments, and stakeholder engagement to ensure smooth transition to new processes and technology.

Based in Canberra with hybrid arrangements, this six‑month contract offers exposure to a large-scale workforce and public sector transformation initiatives.

Qualifications

• Demonstrated experience delivering organisational change within complex environments.
• Experience supporting technology or enterprise system implementations.
• Knowledge of PROSCI or ADKAR change methodologies.

Responsibilities

• Deliver change management activities for the Time and Attendance rollout.
• Translate strategies into practical implementation tasks.
• Conduct impact assessments across people, processes and systems.

Skills

Change management

Stakeholder engagement

Communication

Facilitation

Training coordination

Cross-functional collaboration

Job description

Job Description

Our Client

Our client is a large ACT Government environment responsible for delivering technology, digital, data and cyber capabilities that support essential public services across Canberra.

Our Client

Our client is a large ACT Government environment responsible for delivering technology, digital, data and cyber capabilities that support essential public services across Canberra.

Operating across a broad and complex technology portfolio, the organisation supports digital services and ICT capabilities used throughout government, including healthcare, education and public administration. Its major transformation programs bring together multidisciplinary technology, project and business teams to modernise systems, improve workforce capability and deliver better services to the Canberra community.

This opportunity sits within a significant government transformation portfolio involving people, processes and technology, with a strong emphasis on stakeholder adoption and sustainable business change.

Why Contract With Us

At Charter Diligence, we go beyond just placement - we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn't always align with a pay cycle - and we're here to help when it matters most. Well, ask your mates if they're already a Charter Diligence Contractor - chances are, they're already benefiting from the support we provide.

About The Role

An opportunity is available for a mid-level Change Manager to support a major technology implementation within a complex public healthcare environment.

The role will focus on the implementation and rollout of a Time and Attendance system, helping employees and business areas transition successfully to new technology, processes and ways of working.

With strategic change artefacts already established, this position is primarily focused on hands-on change delivery. You will work closely with project teams, business representatives and key stakeholders to understand impacts, assess readiness, manage resistance and drive adoption.

The broader project is expected to continue over approximately 12 months, providing the successful contractor with exposure to a substantial workforce and technology transformation.

Position: Change Manager - $110-$130/hour + super

Location: Gungahlin, ACT

Working Arrangement: Hybrid arrangements

Start Date: ASAP

Duration: 6 months with possible extension

Application Deadline: Closing soon

Key Responsibilities

• Deliver change management activities supporting the implementation and rollout of a Time and Attendance system
• Translate established change strategies into practical implementation and adoption activities
• Conduct change impact assessments across people, processes, systems and business areas
• Assess organisational and stakeholder readiness ahead of key implementation milestones
• Engage with business stakeholders to understand operational impacts and change requirements
• Build trusted relationships with project teams, business leaders, subject matter experts and affected employees
• Identify gaps in business processes and support stakeholders to develop or update standard operating procedures
• Develop stakeholder engagement, communication and enablement activities
• Prepare change communications, presentations, briefing materials, FAQs and supporting collateral
• Facilitate workshops, impact assessments, stakeholder discussions and readiness sessions
• Support training needs analysis and coordinate change activities with learning and enablement initiatives
• Identify stakeholder resistance and develop practical strategies to improve engagement and adoption
• Monitor change risks, issues, dependencies and emerging stakeholder concerns
• Align change activities with project timelines, technology releases and implementation milestones
• Support benefits realisation by linking adoption and behavioural change to intended program outcomes
• Track adoption, readiness and stakeholder sentiment and provide recommendations to project leadership
• Collaborate with technology, project, business analysis, communications and operational teams
• Contribute to post-implementation reviews, lessons learned and continuous improvement activities

About You

• Demonstrated experience delivering organisational change within complex environments
• Experience supporting technology, digital transformation or enterprise system implementations
• Strong understanding of the relationship between technology, business processes and organisational change
• Practical experience conducting change impact and readiness assessments
• Working knowledge of recognised change management methodologies such as PROSCI or ADKAR
• Strong stakeholder engagement, communication, negotiation and influencing skills
• Confidence engaging with stakeholders experiencing uncertainty or resistance to change
• Ability to facilitate workshops and communicate effectively with technical and non-technical audiences
• Experience developing change communications, engagement plans and implementation collateral
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Ability to operate effectively within complex organisational structures and ambiguous environments