Change Lead

Department: Portfolio Asset Management; Parramatta; Hybrid; AUD 154,000 - 178,000; Part time

Benefits offered by this job

Flexible work environment

Training opportunities

Health & wellbeing program

Employee assistance program

Job summary

DCJ NSW is seeking a Senior Change Manager to lead organisational change for the Maintenance Application and related Salesforce applications. You will report to the Maintenance App Product Manager and maintain the integrated change strategy, roadmap, and release calendar to realise product outcomes.

The role coordinates engagement, training, testing and deployment, measures adoption, and supports operations in embedding new ways of working within a government context.

Qualifications

• Experience in change impact assessment, stakeholder engagement, readiness and adoption measurement.
• Ability to influence senior leaders and diverse operational stakeholders without direct authority.
• Experience coordinating change with training, testing, deployment and service transition teams.
• Experience in government or complex statewide service delivery environments.
• Prosci, Change Management Institute or APMG Change Management certification.
• Experience with Salesforce or other enterprise digital platforms.

Responsibilities

• Develop integrated change strategies, plans and release-aligned roadmaps.
• Assess stakeholder impacts, cumulative change load and readiness.
• Lead engagement, change networks and feedback mechanisms.
• Partner with the Homes NSW Training Team on learning needs and evaluation.
• Coordinate change activities with requirements, testing, deployment and transition.
• Provide evidence-based readiness assessments to release governance.
• Support managers and teams to embed new ways of working.
• Measure adoption and benefits sustainment; coordinate corrective action.

Skills

Change impact assessment

Stakeholder engagement

Readiness & adoption measurement

Executive influence

Education

Tertiary qualifications in change management

Equivalent knowledge/experience

Tools

Salesforce

Job description

$154,231 - $178,369 a year

Contract, Casual/Temporary

Hybrid

5d ago , from Department of Communities and Justice NSW

Employment type - Fixed Term Temporary to 30 June 2026, with possible extension

Salary - Clerk Grade 11/12 $154,231- $178,369 plus employer's contribution to superannuation and annual leave loading

Your role

Lead organisational change, business readiness and adoption for the Maintenance Application, related Salesforce applications and supporting integrations across the product release pipeline. Reporting to the Maintenance App Product Manager, the role maintains the integrated change strategy, roadmap, release calendar and standards; assesses impacts, stakeholders, readiness, capability and cumulative change load; coordinates engagement, communications, learning and business support; provides evidence-based readiness advice to release governance; and measures adoption and sustainment so product outcomes and benefits are realised.

What you'll do

• Develop integrated change strategies, plans, impact assessments and release-aligned change roadmaps.
• Assess stakeholder impacts, cumulative change load, resistance, capability and business readiness.
• Lead targeted engagement, communications, change networks and feedback mechanisms.
• Partner with the internal Homes NSW Training Team on learning needs, content, timing and evaluation.
• Coordinate change activities with requirements, testing, deployment, cutover and operational transition.
• Provide evidence-based readiness assessments and recommendations to release governance.
• Support managers, champions and operational teams to embed new ways of working.
• Measure adoption, proficiency and benefit sustainment and coordinate corrective action.

What we're looking for

• Expertise in change impact assessment, stakeholder engagement, readiness and adoption measurement.
• Ability to influence senior leaders and diverse operational stakeholders without direct authority.
• Experience in coordinating change with training, testing, deployment and service transition teams.
• Proven ability to manage change fatigue, resistance and contested go-live decisions.
• Tertiary qualifications in change management, organisational development, communications, business, psychology or a related discipline, or equivalent relevant knowledge, skills and experience.
• The role may be required to support planned releases, cutover, implementation and post-release adoption activities outside normal business hours.
• Experience in government or complex statewide service delivery environments.
• Prosci, Change Management Institute or APMG Change Management certification.
• Experience with Salesforce or other enterprise digital platforms.

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close 20 November 2026 at 11:59pm AEST

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Raymond Brown on 0422453*** or at *************@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Meryl Georges on 8688 7252 or via *************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.