Business Analyst Lead

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Employer superannuation contribution

Annual leave loading

Job summary

NSW Department of Communities and Justice is seeking an experienced Business Analyst to lead complex analyses for the Maintenance Application and related Salesforce integrations. You will shape pipeline initiatives, translate strategic needs into evidenced outcomes, and collaborate with product, delivery and vendor teams to deliver fit-for-purpose solutions.

You will provide authoritative BA guidance, ensure traceability, and strengthen BA practices across the product team while working a 50%

Qualifications

• Experience in business analysis and requirements lifecycle management.
• Ability to manage stakeholder engagement and traceability of requirements.
• Experience with Salesforce or systems integration is a plus.

Responsibilities

• Lead end-to-end business analysis across complex digital, data and service improvement initiatives.
• Set fit-for-purpose analysis approaches, stakeholder engagement, governance and quality controls.
• Investigate current-state processes and business problems using operational data and customer evidence.
• Elicit, prioritise and manage functional and non-functional requirements, user stories and acceptance criteria.
• Design and assure future-state processes and service models with business and technology specialists.
• Facilitate difficult decisions, resolve competing requirements and provide credible options and recommendations.
• Assure requirements traceability, solution alignment and business readiness throughout delivery.
• Lead business analysis methods, standards, peer review, coaching and practice improvement.

Job description

Employment type – Ongoing – Full-time

plus employer’s contribution to superannuation and annual leave loading

Location – Parramatta – 50% Hybrid

Salary – Clerk Grade 11/12 $154,231- $178,369

plus employer’s contribution to superannuation and annual leave loading

Your role

Lead complex business analysis for the Maintenance Application, related Salesforce applications and supporting integrations across the product and delivery lifecycle. Working with the Product Manager and Business Product Owner, the role shapes pipeline initiatives and business cases, translates strategic, customer, policy and operational needs into evidence-based outcomes, options, processes, requirements, user stories, acceptance criteria, and collaborates with business, delivery and vendor technical teams to achieve fit-for-purpose solutions. The role provides authoritative business analysis advice and assurance, maintains requirements quality and traceability, and strengthens business analysis practices across the product team.

What You’ll Do

• Lead end-to-end business analysis across complex digital, data and service improvement initiatives.
• Set fit-for-purpose analysis approaches, stakeholder engagement, governance and quality controls.
• Investigate current-state processes and business problems using operational data and customer evidence.
• Elicit, prioritise and manage functional and non-functional requirements, user stories and acceptance criteria.
• Design and assure future-state processes and service models with business and technology specialists.
• Facilitate difficult decisions, resolve competing requirements and provide credible options and recommendations.
• Assure requirements traceability, solution alignment and business readiness throughout delivery.
• Lead business analysis methods, standards, peer review, coaching and practice improvement.

What We’re Looking For

• Expertise in business situation analysis, process improvement, requirements lifecycle management and traceability.
• Ability to resolve ambiguous problems and conflicting stakeholder priorities through evidence-based advice.
• Experience in collaborating with architects, Salesforce or integration vendors, testers and operational teams.
• Demonstrated ability to uplift analysis quality and guide analysts and delivery partners.

Essential Requirements

• Tertiary qualifications in business analysis, information technology, business or a related discipline, or equivalent relevant knowledge, skills and experience, with a demonstrated commitment to ongoing professional development.

Desirable Requirements

• Experience with Salesforce, enterprise platforms and systems integration.
• Experience working across agile, waterfall and hybrid delivery environments.
• Business analysis certification or professional association membership.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Requirements

• Describe your experience relevant to this role, including the scale and complexity of the digital, technology or business change environment, your responsibilities and the outcomes achieved.
• Describe a situation where you managed challenging stakeholders, delivery partners or competing priorities. How did you influence the outcome?

Applications close 20 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Raymond Brown on 0422453355 or at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Meryl Georges on 8688 7252 or via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience